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Chatbots and Live Agents: Future allies set to transform customer experience

4/13/2018, written by Pankaj Rathi

Categories: Customer delight Artificial Intelligence Chatbots Customer Experience

Creating delightful customer experiences and retaining delighted customers are crucial to continued success in any business—and it is a sustained process. In this technology-centric era...

The Journey to Digital: Re-imagine your customer digital maturity model

9/22/2017, written by Ashish Gupta

Categories: Omni-channel Digital Transformation Customer Digital Maturity Personalization Customer Experience Analytics

In the first part of this series on "The journey to digital" we discussed the need to develop a relevant business transformation driven digital strategy based on several underlying...




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