Innovative tech solutions for hospitality

Personalized guest experiences 

Bring in contextualized experiences – drive targeted marketing, interactions at the hotel, personalized content at the right time, and an emotional connection with your guests to help create a hotel brand memory and a worry-free guest stay.

Customer profiling • 360-degree marketing • Digital signage platforms • AI-based marketing analytics 

Smart decision-making

Drive your hotels to excellence – use the power of data to draw the performance of the hotel and generate valuable insights for improvement by comparing and learning from other hotels in your portfolio.

Brand performance • Forecasting

Intelligent hotel operations 

Conquer through data-driven intelligence – leverage technology to make your operational processes smarter and automate repetitive tasks so that you save time to focus only on critical matters.

Business intelligence • Predictive maintenance • Reporting  • Connected operations • Connected staff

Enhancing customer experience for hotel guests

We partnered with a leading hospitality giant to provide quality assurance and system integration for WeChat's Mini programs for room reservations, member card management, food and beverage services, and scan-to-order functionality. These Mini programs, available within the WeChat ecosystem, allow users to access various functionalities without the need to download separate applications. Our team also successfully managed end-to-end project delivery for a specific Mini program focused on room reservations.

Intelligent quantification of customer feedback

We created an AI-based solution that uses advanced neural network models to translate the customer feedback received in multiple languages. The solution allows for extraction of opinion words to generate sentiment analytics with an intuitive dashboard. This helps analyze service improvements with >85% accuracy of sentiments and lets the business focus on customer service enhancement.

Enhancing tourist experiences with a virtual guide

We developed a native app for both android and iOs platforms specifically tailored to enhance the experience of tourists visiting popular destinations. Named ivie, our city guide app serves as a virtual companion, offering comprehensive information and insider tips on renowned landmarks. Whether it's museums, architectural wonders, or other famous attractions, ivie acts as a digital service to assist visitors in these tourist hotspots. Tips are suggested based on the geo-location, as per a tourist's current position.