CIO's enterprise IT strategy & roadmap for 2024

February 27, 2024
9 min read



Vikas Burman photo 

Vikas Burman is Chief Technology Officer (CTO) at Nagarro and leads the technology consulting activities in the US. He has more than two decades of extensive IT experience.



Sitting at the nexus of technology and business, we are all aware of the roiling currents that followed one another: from uncertainty to resource crises to economic downturns. Today’s digital whirlwind requires a strategic IT roadmap built on technology that empowers, not burdens. In this article, we advise CIOs and IT leaders on how to build digital dominance with a robust Enterprise IT strategy. 



1. CIO’s imperatives for 2024
2. Four pillars of IT strategy

  • Pillar I: The foundational landscape
  • Pillar II: Six key dimensions of IT strategy
  • Pillar III: Enterprise IT strategy maturity model
  • Pillar IV: Roadmap for your current IT landscape to chart your ascent 



CIO’s imperatives 2024

It is Agility over bureaucracy, gaining the upper hand in 2024. Leading businesses are ditching slow-moving strategies and using digital transformation as an engine for explosive growth. They aren’t just adapting to change – they’re reshaping markets. While a staggering 62% of businesses struggle to react quickly, those who master digital fluency are 198% more likely to seize every opportunity. The secret weapon to mastering digital fluency is – Clear Accountability. 59% of high-performing organizations know who drives the innovation train, leaving the rest scrambling in the wind. In the digital jungle, the agile survive and the adaptable thrive.


Growth beyond efficiency


2024 demands bold leaps, harnessing technology to break free from the efficiency trap and ignite explosive growth.

Responsible profitability


Green isn't enough. Go blue: Sustainable profitability should meet planet and people in 2024. Responsible stewardship is the new competitive edge.

Frame the AI future


Don't just dip your toes. Dive headfirst into the AI revolution. Boldly articulate the business case and become the architect of your company's AI-powered future.

Inflation's sticky grip


The enemy hasn't retreated. Embrace innovation and agility to outmaneuver inflation, squeezing every drop of value from your resources.

No time for excuses


CIOs wake up and smell the urgency, making audacious moves now, and letting technology guide through the uncertainty.

Four pillars of IT strategy

Whether you’re building your business from the ground up or refining an existing system, you need a fluid, disruptive approach that sees technology as a tool for growth. Design a strategic roadmap that keeps your business agile and sharpens its vision in these rapidly evolving times. These four pillars will help you scale to new heights, overcome inflation by optimizing your resources, prepare for the AI future, and ensure sustainable growth and profitability. 




Pillar I: The foundational landscape


The mutual influencers
IT drivers: the direct impactors
Foundational, enablers, force multipliers
External forces: the influencers
Trends, disruptions, opportunities & forecasts
Business drivers: the strategic bedrock
Vision, mission, goals and objectives


Co-existing strategies: the mutual influencers 

In the complex landscape of Enterprise IT Strategy, the interplay with other organizational strategies forms the bedrock of a coherent approach. IT is the linchpin that harmonizes technology with business objectives, from operations and finance to human resources, sales, marketing, and beyond. This synergy extends to corporate and business unit strategies where IT supports and influences decision-making and efficiency improvement. 

The operational strategy provides for a two-way relationship where IT’s contributions to agility and productivity are guided by and drive operational priorities. This dynamic ensures pragmatic alignment with goals and promotes the seamless integration of technology. IT’s influence is pivotal in market expansion and product development strategies to align innovation with market needs for strategic business growth. 

Innovation and R&D strategies benefit from the role of IT in collaborative innovation, fostering technological progress. Sustainability, CSR, and digital strategies emphasize the important role of IT in supporting broader business initiatives. Integration with Customer Service, human resources, and Cybersecurity Strategies underscores IT’s contribution to customer engagement, workforce management, and robust cybersecurity.

IT drivers: the direct impactors 

Crafting a resilient IT strategy demands focusing on three key drivers: Foundational elements such as cloud computing and cybersecurity, Enablers such as RPA (Robotic Process Automation) and advanced analytics, and Force Multipliers like AI (Artificial Intelligence) and quantum computing. These categories, each of which plays a specific role, shape everything from foundational capabilities to unlocking new efficiencies. 

To harness their full potential, leaders need to understand the capabilities and practical applications of these drivers. The framework provides a concise guide for selecting key topics and use cases in the business context. It also serves as a tool for initiating and refining thematic approaches for a future-proof IT strategy. Understanding and strategically leveraging these IT drivers is critical to moving the business forward in a rapidly evolving technological landscape.

External forces: the influencers 

IT strategy isn’t solo. It’s influenced by — Trends, Disruptions, and Forecasts that serve as signposts. We must respond to change with adaptability and foresight while approaching it proactively. Flexible IT frameworks enable us to seize opportunities, mitigate risks, and ultimately take a sustainable and innovative path. 

It’s not about chasing fads. It’s about understanding the currents, navigating the whirlpools, and charting a course that ensures our organization not only floats but thrives in the ever-changing sea of progress. The IT strategy isn’t a static map but a living compass that propels a business toward a sustainable and innovative future.

Business drivers: the strategic bedrock 

Effective IT hinges on consistent alignment with key business drivers — Vision, Mission, Goals, and Objectives. These dynamic compasses map the IT initiative to evolving business goals. Working on these key drivers includes conducting critical research that goes beyond routine alignment and looks for deep integration of IT into the strategic fabric of a business. Second, a careful analysis of comprehensive scenarios that transform into tangible roadmaps and turn IT into a powerful engine for excellence. This ensures a unified, future-oriented IT landscape that actively drives the company toward its vision of success.

It’s imperative for CIOs and IT leaders to recognize this mutual influence. It's not just about technological prowess; it's about developing a strategy that seamlessly integrates with all areas of the business and leads to a future that is both technologically advanced and strategically sound.

Reflective Prompts

  • How crucial is the role of technology in magnifying the overall business vision? 
  • How can IT initiatives reinforce the organization’s core values & principles outlined in its mission? 
  • Which specific business goal types should IT initiatives predominantly target 
  • To what extent should IT investments focus on creating competitive advantages to meet business objectives? 


Pillar II: Six dimensions of enterprise IT strategy

The six dimensions of enterprise IT strategy listed below represent a comprehensive 360-degree view of how IT can and should be intertwined with every facet of the business. This framework addresses the foundational, enabling and power-multiplying aspects of IT and creates a matrix in which various themes and their relevant topics within these dimensions are harmoniously aligned. 

1. Strategic alignment
Align, drive, thrive: the strategic symphony
2. Operational excellence
Streamline, analyze, optimize: the efficiency engine 
3. Technology & infrastructure
Tech & infra: the adaptable backbone
4. Customer & market engagement technologies
Customer magic: IT fuels the engagement engine
5. Transformation & change management
Future-proof your business: embrace the transformation wave
6. Sustainable & responsible IT
Green, agile, futureproof: IT for a thriving tomorrow 

Strategic alignment

Align, drive, thrive: the strategic symphony

Move away from siloed strategies and think synergistically. Strategic IT should align tech with every business beat – from customer insights to financial goals.  

This includes harmonizing business and IT visions, developing technology-enabled solutions, and incorporating new technologies to drive innovation. IT strategies focus on meeting customer needs, improving experiences and leveraging predictive insights. Strategic investments and financial governance ensure value-oriented decisions. Strategic partnerships and vendor management foster collaboration, innovation, and extend IT strategy beyond the organization. In mergers and acquisitions, technological integration maximizes synergy and opportunities for innovation.

These strategic areas aren’t just pillars, they’re the fuel that drives us to grow and innovate together. It’s not about IT passively trailing business – it’s about IT taking the lead and weaving technology into every fiber of our ambitions. 

Two people looking at a task board

Operational excellence

Streamline, analyze, optimize: the efficiency engine 

Overcome the clunky processes for operational excellence that comes with IT on overdrive, maximizes efficiency and impact.

Work towards streamlining processes to increase efficiency and effectiveness, combining lean principles, automation, data-driven decision making, strategic performance management, user-centric design and improving workforce digital literacy. This includes the implementation of lean IT principles, Robotic Process Automation (RPA), data-driven insights and a strategic approach to performance metrics and process management. Operational Excellence also includes user-centered design practices, empathetic solution development techniques, and continuous learning and skills development programs to keep pace with technological progress.

The focus is on fostering an agile, responsive and informed IT environment that not only meets operational needs but also adapts to the ever-changing digital landscape.

A human hand holding cubes with a trophy cube at the top

Technology & infrastructure

Tech & infra: the adaptable backbone 

Scrap the rigid frameworks to build dynamic IT foundation that bends with the business.

Technology and infrastructure are critical to modern IT frameworks, including cloud, IoT, API management, system optimization, knowledge management and scalable architecture. A resilient cloud strategy and robust infrastructure are essential to ensure flexibility and adaptability to changing business requirements. IoT and the integration of intelligent systems make networked devices usable for operational efficiency. Standardization of API protocols and optimization of core systems improve system connectivity and functionality.

The IT strategy involves creating an adaptable, future-oriented IT environment that meets current operational requirements while preparing for future challenges and opportunities. 

Man and woman looking on a tablet device

Customer & market engagement technologies

Customer magic: IT fuels the engagement engine 

Move away from the one-size-fits-all interactions to adopt Omnichannel to personalize every touchpoint that blends seamless experiences across all platforms for customer-centric interaction.  

Modern Enterprise IT Strategy focuses on improving customer experience and digital interaction through customer-centric design principles and omnichannel interaction strategies. Data-driven strategies improve digital channels and create a robust online presence. Predictive analytics and agile IT solutions are critical to understanding user behavior and adapting to market trends. The IT strategy goes beyond internal operations and supports the goals of business expansion and market penetration. Companies can ensure comprehensive, customer-centric and market-driven IT frameworks by optimizing the user experience and aligning IT strategies with business expansion and market penetration goals.  

This comprehensive approach ensures that the IT department is behind the scenes and at the forefront of driving customer engagement and market expansion, ensuring growth and customer satisfaction.

Man working on a computer

Transformation & change management

Future-proof your business: embrace the transformation wave

Ride the digital wave; don’t resist it. Build an IT strategy with a roadmap for continuous transformation, not just an adoption plan.

Modern Enterprise IT strategies focus on transformation and change management and concentrate on digitalization and its adoption. This includes improving employees’ digital skills, using advanced analytics and implementing approaches that rely on automation. By integrating AI and artificial intelligence, processes can be optimized, and predictive automation solutions can be developed. Building a flexible workplace culture, actively involving employees in change and managing cultural development is crucial. Clear communication with stakeholders and regular feedback loops are essential for effective engagement and adaptation.  

By focusing on these critical areas, organizations can ensure that they adapt to the evolving digital landscape, thrive within it, and continuously develop their IT capabilities.

People reading documents

Sustainable & responsible IT

Green, agile, future-proof: IT for a thriving tomorrow

Champion green practices that fuel growth, not hinder it. Build energy-efficient operations, eco-friendly solutions, and advanced analytics to guide expansion responsibly.  

Modern Enterprise IT Strategy focuses on integrating green practices, growth-enhancing initiatives, continuous learning, resilience, legal compliance and future-oriented development. This approach addresses current IT needs while ensuring that solutions are environmentally sustainable, legally compliant and ready for future technological developments. Green IT includes energy-efficient operations, scalable infrastructures, resilient IT and business continuity, regulatory compliance and proactive adoption of new technologies. Advanced analytics, risk management and real-time threat intelligence are essential to ensure business continuity and adaptability.

It is about ensuring that IT practices meet current requirements and are environmentally sound, legally compliant, and equipped for future challenges and opportunities. 



It is about ensuring that IT practices meet current requirements and are environmentally sound, legally compliant, and equipped for future challenges and opportunities. 





Pillar III: The enterprise IT strategy maturity model 

These dimensions form the basis on which we examine and improve the maturity of your organization’s IT strategy to ensure it is comprehensive, dynamic and aligned with your organization’s goals. 

A structured approach to IT evolution 

The Enterprise IT Strategy Maturity Model is an essential framework to systematically develop your IT strategy. It also fosters a culture of continuous improvement for business growth.  This model comprises five maturity levels – Initial, Coordinated, Integrated, Optimized and Innovative – and serves as a roadmap that guides companies through the progressive stages of IT strategy development. 

When mapping the various dimensions from the previous section into this model, it is advisable to group them into coherent themes that serve as specific IT initiatives. This approach ensures logical consistency and manageability. For example, the template below serves as a guide for defining themes and grouping different dimensions appropriately to provide a customized definition of all five maturity levels. 



Level 1: Initial

Define essential needs, craft your vision, and establish a compliance framework. This stage lays the foundation for future growth.

Level 2: Coordinated

Lay the foundation with a centralized infrastructure that fosters team communication, coordinated efforts and strategic investments. This sets the stage for smooth future operations.

Level 3: Integrated

Seamless integration of systems, automation to increase efficiency and alignment of IT with business goals through robust performance management. This phase elevates your IT to a strategic powerhouse.

Level 4: Optimized

Fine-tune processes, strengthen user/customer relationships, and boost service delivery with a platform-centric approach. This phase maximizes IT value for real impact.

Level 5: Innovation

Continuously innovate, align with strategic goals, leverage cutting-edge tech, and embrace sustainable practices. This stage transforms IT into a potent driver of growth and innovation.


Pillar IV: Enterprise IT strategy: roadmap to the future


Current state assessment

The evaluation phase is crucial for establishing a future IT strategy. Examine the core IT processes review each area within the maturity model. This process should be more than a routine check; it should examine how each aspect of your IT strategy, from strategic alignment to sustainable and responsible IT, aligns with the defined maturity levels. A color-coded system can categorize the areas, providing a clear overview of your current IT strategy. Each maturity level should be assessed individually to plan the path to a higher IT maturity level and alignment with business goals. 

Plot your IT ascent

The logical IT strategy involves an in-depth assessment of the current state and selecting a maturity level for future IT capabilities. This includes categorizing into levels 1 to 3, focusing on the areas requiring immediate attention or improvement. Maintaining efficiency and effectiveness is critical. Achieving this vision requires understanding the organization’s unique challenges and opportunities and aligning IT goals with overall business goals. Collaboration with stakeholders ensures a comprehensive, realistic strategy aligned with the organization’s aspirations and capabilities.

Roadmap to future

Considers the interdependencies of different IT areas, prioritizes initiatives according to their impact and urgency, and plans a logical progression. Reassesses and recalibrates as new technologies emerge and business needs evolve, navigating the ever-changing IT landscape and committing to continuous improvement and adaptation. As you envision the future of your IT strategy, you must constantly focus on adaptation and strategic foresight. 


Discover the complete strategy<

Envisioning the future of your IT strategy is an ongoing journey that requires a constant focus on adaptation and strategic foresight. It involves a careful blend of inventory, strategic vision and roadmap development, all aimed at taking your IT capabilities to the next level. By regularly reviewing and revising your IT strategy to adapt to new technologies and changing business landscapes, you can ensure that it remains relevant, effective and aligned with your organization's evolving goals to drive sustainable growth and technological advancement in an ever-changing digital world. 
 Vikas Burman, CTO, Nagarro


CIO's enterprise IT strategy & roadmap for 2024

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