Dynamics 365 CRM and Nagarro

A comprehensive Dynamics 365 CRM solution was implemented for a leading acute care diagnostic solutions provider, enabling improved efficiency and streamlined processes for business continuity while adhering to compliance and key performance indicators (KPIs).

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A US-based firm sought to streamline its sales process and gain a 360-degree client view. Nagarro consulted the client and implemented an MS Dynamics CRM 365 solution for standardizing sales processes. It significantly reduced the sales process rollout time across geographies.

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A holistic customer service solution built on MS Dynamics 365 that enhanced service agent productivity and reduced the turnaround on service tickets for a leading US-based firm.

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An MS Dynamics-based solution to drive high customer engagement and GDPR compliant online marketing campaign for a leading US-based door solution provider. The customer witnessed a delivery rate and open rate of >90% and a click-through rate of 80%.

Nagarro built a self-service web portal for a public sector agency automating the processes for creating profiles, submitting applications, and managing documentation for online gaming licensees. The solution enabled compliance and reinforcement of licensees through automated triggers and alerts and delivered time and operational cost savings.