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We are in the middle of a fundamental paradigm shift in the way consumers buy and consume things. They have more choices, more information, and more touch points with you than ever before. They are constantly talking publicly about the products and services they purchase and use. The consumer has never been so demanding, and so powerful.

This poses considerable challenges on the CRM front – organizations need to harness the right set of tools and technologies to reach out to a wider audience, understand their behaviour and quickly align their product and services on those lines, ideally tailored precisely for each individual customer. We need to view the CRM landscape as not just a customer relationship tool but as a more vibrant, omnipresent, highly integrated social platform.

Nagarro helps organizations harness the power of cloud, social, mobility, and analytics by providing smart, agile, comprehensive, and custom crafted solutions that enable them to understand their customers better.
Consultation
We are the trusted consultants to our customers. We provide consulting services comprising of:
  • Strategic assessment
  • Salesforce platform analysis
  • Business transformation
  • Technical roadmap
  • User experience strategy
  • Prototype development
Implementation
Our end-to-end implementation uses the Salesforce out-of-the-box features and covers:
  • Platform development
  • Reporting & BI
  • Customized end-user training
  • Mobile development
  • Custom development
  • Cloud orchestration
Integration
We cover a wide spectrum of integration services that include:
  • Multiple database migration
  • Integration with legacy system
  • Batch data integration
  • App Store installation
  • Mobile framework integration
Supported and managed services
We help manage standard and custom functionality, and scale existing implementation for emerging business needs by offering:
  • Application support
  • End user training
  • Quality assurance
  • Upgrades