Gartner predicts that by the year 2020 customers will manage 85% of their relationships with an enterprise without interacting with a human.[i] The banking industry is at the forefront of this radical change in customer interaction. Third-party services like Slack, Facebook, Twitter, WhatsApp, etc. are the new interfaces actively bridging the casual communication gap that existed between the banks and its customers. And keeping this trend alive are the AI-powered chatbots that are empowering the banking and financial industry by simplifying the entire process of customer interaction and enabling improved customer acquisition, engagement, and retention.