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Elevate customer experiences with SAP CX

A great song or an amazing meal happens when everything comes together perfectly. Creating a seamless customer experience? It is no different. It requires  multiple systems and data to work together in perfect harmony. Nagarro’s SAP CX’s integrated suite of cloud solutions, covering marketing, sales, commerce, service, and customer data does exactly that.

SAP Customer Experience enhances interactions across the customer journey by unifying marketing, sales, service, e-commerce, and back-office ERP, enabling personalized and meaningful customer interactions.

As one of the few partners covering the entire SAP CX portfolio with strong implementation experience on BTP, we design intelligent, adaptive, and AI-driven end-to-end solutions tailored to your business model. Our scalable, future-proof solutions help you foster customer loyalty, drive growth, and adapt to an ever-evolving consumer landscape.

Omnichannel implementation and enterprise integration for a direct-selling business

 Nagarro built a unified B2B2C omnichannel commerce platform for 30 markets in Europe. The platform helped the client build localized virtual stores, digitally connecting the enterprise with its resellers and customers. The solution improved order conversion and online sales growth by 10% and reduced annual maintenance costs by 15%. 

Multi-country, multi-brand eCommerce for an Australian furniture retailer

Nagarro helped an Australian furniture retailer achieve tangible results, solidifying its sales growth with an average order volume of 600+ orders per day, lower cart abandonment, and improved customer satisfaction with one million+ visitors per week. We accomplished this by consolidating disparate e-commerce platforms across multiple brands to offer a unified customer experience and creating a robust enterprise architecture framework with various system components (Commerce, OMS, Middleware etc.)

Omni-channel e-commerce for a large fashion retailer in India

 Nagarro created an omnichannel commerce journey for a leading Indian fashion retailer, including a fully responsive web storefront, iOS and Android apps, customer order management, loyalty, master data management & integrations. The solution drove client’s online sales by 63% and was rated best in class app in the retail & commerce category by the Masters of Mobile: India Report published by Google. 

SAP Commerce Cloud for a leading Swedish digital reality solution provider

 Nagarro's approach involved a thorough analysis of the client's existing B2B commerce platform, identifying areas for improvement. We then modernized the platform, implementing a localized invoicing solution across 31 markets and seamlessly integrating it with ERP, CRM, logistics, and payment systems. This empowered customers to track their orders from quote to delivery in real time. The client witnessed an expanded customer base and enhanced customer experience. 
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Omnichannel implementation and enterprise integration for a direct-selling business

 Nagarro built a unified B2B2C omnichannel commerce platform for 30 markets in Europe. The platform helped the client build localized virtual stores, digitally connecting the enterprise with its resellers and customers. The solution improved order conversion and online sales growth by 10% and reduced annual maintenance costs by 15%. 

Multi-country, multi-brand eCommerce for an Australian furniture retailer

Nagarro helped an Australian furniture retailer achieve tangible results, solidifying its sales growth with an average order volume of 600+ orders per day, lower cart abandonment, and improved customer satisfaction with one million+ visitors per week. We accomplished this by consolidating disparate e-commerce platforms across multiple brands to offer a unified customer experience and creating a robust enterprise architecture framework with various system components (Commerce, OMS, Middleware etc.)

Omni-channel e-commerce for a large fashion retailer in India

 Nagarro created an omnichannel commerce journey for a leading Indian fashion retailer, including a fully responsive web storefront, iOS and Android apps, customer order management, loyalty, master data management & integrations. The solution drove client’s online sales by 63% and was rated best in class app in the retail & commerce category by the Masters of Mobile: India Report published by Google. 

SAP Commerce Cloud for a leading Swedish digital reality solution provider

 Nagarro's approach involved a thorough analysis of the client's existing B2B commerce platform, identifying areas for improvement. We then modernized the platform, implementing a localized invoicing solution across 31 markets and seamlessly integrating it with ERP, CRM, logistics, and payment systems. This empowered customers to track their orders from quote to delivery in real time. The client witnessed an expanded customer base and enhanced customer experience. 

Our SAP CX expertise in numbers

15+
years of SAP CX delivery experience
190+
SAP CX project implementations
950+
SAP CX specialists

Nagarro as your SAP CX partner

We differentiate ourselves with a thinking breakthroughs approach that begins with assessment sessions and discovery workshops with experts. Together with you, we create an actionable and customized SAP CX solution roadmap.

integrated CX

Assess your current customer experience ecosystem.

Customer analytics

Define your customer experience agenda

 

Best-practices-icon

Identify needs and challenges

(6) Modern Data Solution

Actionable, step-by-step plan to implement the solution

architecture-icon

Detail out your SAP CX solution architecture and roadmap

your one-stop partner for end-to-end SAP CX solutions

Sales automation
  • Streamline and optimize your sales processes using SAP Sales Cloud
  • Simplify and shorten your sales cycle with simplified pricing and quoting
Customer data and marketing
  • Leverage SAP Customer Data Platform to turn your customer data into actionable insights for personalized marketing.
  • Utilize SAP Emarys for enhanced customer engagement and targeted campaigns. 

eCommerce
  • Redefine customer shopping with personalized recommendations.
  • Efficient order processing and reliable delivery services with SAP E-commerce. 
Customer service
  • Enhance customer service operations and shorten issue resolution times with SAP Service Cloud.
  • Optimize field operations, enabling timely service delivery and resource allocation with Field Service Management. 

our SAP CX offerings

Disrupt

  • Enterprise architecture consulting
  • Implementation services
  • Activate / Agile methodology
  • Enterprise integrations
  • Platform migrations and modernization
  • Assessment sessions
  • Analytics & AI

Run

  • SAP CX Add-Ons
  • Industry-specific accelerators
  • SAP-qualified partner packages
  • Client-based demo scenarios
  • Prebuilt integrations
  • Mobile frameworks

Support

  • L1/L2/L3 global support
  • Platform improvements
  • Customized training
  • Change management
  • Release management

Sell

  • License sales
  • License management
  • License renewal

our accelerators 

Nagarro’s SAP add-ons, industry-based accelerators and SAP qualified partner-packaged solutions (QPPS) empower your revenue growth by fostering long-term customer loyalty.

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