Uncertainty is the key factor to be considered while building conversational agents based on AI and ML. A user can ask any question to a Chatbot expecting not just the correct response but an intelligent one. This white paper is a comprehensive guide to help ensure that a bot responds and behaves as a human would in a specific situation.
Download this white paper to gain insights into:
- Chatbots: Business usage, complexity, and operation
- Standardized testing approach: Scope and types of testing
- Testing beyond the traditional approach: Key considerations, KPIs, and mitigating threats & vulnerabilities