customer communications

Omnichannel communications for intelligent CX

Every interaction is an opportunity to delight

Organizations are rethinking their customer engagement to ensure long-term stickiness. They want to shift from transactional to more interactive communication, developing value-centric relationships over the customer's lifetime value. The focus now is on the interactions after customer acquisition, like – quotes, customer onboarding, contracts, welcome kits, bills, statements, upsell/cross-sell communications, etc. Having partnered with numerous customers over 2 decades, we at Nagarro understand that a business has an opportunity to delight customers at every interaction - in real-time and through the channels of choice.

from data to delivery: seamless omnichannel experience
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Accelerators

Proprietary CCM accelerators by Nagarro that deliver rapid, low-effort deployment of personalized, omnichannel communications through ready-to-use templates, workflows, and integrations.

What we do

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Advisory

  • CCM platform selection and evaluation
  • CCM maturity assessment
  • CCM architecture consulting

implementation

Implementation

  • Platform configuration
  • Content management
  • Integrations - Core systems, ERP, CRM
  • Workflow automation
  • Omnichannel orchestration
  • Platform upgrades
  • Legacy migration

managed services

Managed Services

  • 24x7 application support
  • Release management
  • Monitoring and alerts

Our success stories

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Modernizing insurance correspondence

A leading US-based not-for-profit health insurer partnered with us to implement Inspire as their CCM platform. We successfully upgraded the legacy document platform, saving the client around USD 1 million over the traditional advisory approach.
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Migrating legacy customer communications

A leading US-based life insurance group partnered with us to migrate their legacy CCM (OpenText xPression) to Quadient Inspire. We designed and delivered a brand-new interactive communication experience, enabling faster time to market.
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Migrating legacy customer communications

Upgrading CCM platform

We upgraded the OpenText xPression CCM platform from v4.1 to v4.7 - for a leading US-based mutual life insurer. The project had many challenges, including several regression bugs. However, we delivered 280,000 proofed pages across 80 categories.
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Upgrading CCM platform

Our expertise

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Quadient
Quadient
Quadient offers a wide range of products and solutions focused on customer communications, business process automation. Omnichannel Customer Communication Management (CCM) platform for designing and delivering personalized, compliant communications across print, digital, and mobile. Tools to visualize and optimize the customer journey.
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OpenText
OpenText software applications manage content and unstructured data for large companies, government agencies, and professional service firms.​ It aims its products at addressing information management requirements, including management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management​.
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Smart Comm
Supporting digital transformation through agile, cloud-based document generation-empowering business users to create, personalize, and distribute communications faster and more effectively.

 

 

 

What’s new in Quadient Inspire R17​

 

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Smarter content
creation​ ​

Draft, refine, and summarize content using prompt-based assistance, helping business users accelerate authoring while maintaining brand and messaging standards.​

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Built-in privacy and compliance support

Identify sensitive personal data and apply quality and regulatory checks to support compliance with data protection and industry regulations​

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Better content reuse
and consistency​

Identify similar or duplicate content blocks to boost reuse, reduce rework, and ensure consistency across documents and channels.​

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Multilingual communications
at scale​

Enable bulk or real-time AI translations that preserve meaning and tone, accelerating localization for global audiences.​

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Measurable communication
quality​

Track sentiment, quality, language, and compliance through integrated dashboards with AI-driven scoring (e.g., TextLab, Acrolinx) for better visibility into communication performance.​

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Faster development and
configuration​

Reduce scripting effort with AI-driven scripts, enabling faster Inspire changes with less reliance on specialized development skills.​

 

 

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