cross-enterprise workflows

Nagarro's role as a ServiceNow implementation partner is essential in addressing the challenges faced by enterprises in the fast-changing technology landscape. Nagarro's ServiceNow practice helps customers streamline and automate their business processes by connecting people, systems, and departments. Our end-to-end solutions for ServiceNow products and platform capabilities enable enterprises to elevate customer and employee experiences, technology, and operational excellence.

As a ServiceNow implementation partner, Nagarro leverages its expertise in implementing ServiceNow products and platforms to help enterprises move from multiple silos-based systems to a single powerful platform. Our solutions are designed to provide scalability, seamlessness, and true cloud capabilities, enabling enterprises to evolve faster than before. Powered by the capabilities of AI and ML, our ServiceNow solutions help enterprises to make better decisions faster.
ServiceNow Implementation Partner_Nagarro

ServiceNow practice at

Our strength lies in the right balance of our industry and technology expertise. As a ServiceNow Elite partner, we have completed 200+ projects in the last 6 years. We help along the entire value chain from implementing IT Service/Operations Management to non-IT functions like GRC or HR across the ServiceNow solutions landscape.
We provide comprehensive ServiceNow solutions across the domains of:
  • Manufacturing
  • Hospitality
  • Healthcare
  • Security & access control
  • Legal firms
  • Public sector
  • Management consulting
  • Automobile
  • IT
  • Retail
  • Pharma

We excel in delivering innovative and easy-to-use ServiceNow solutions in:

Information technology


  • IT service management
  • IT operations management
  • DevOps
  • Security & operations
  • GRC
  • Strategic portfolio management
  • IT asset management


  • Customer service management
  • Field service management
  • Financial service ops
  • Order management


  • HR service delivery
  • Legal service delivery
  • Safe workplace suite


  • App engine
  • Integration hub

How we deliver ServiceNow solutions as an implementation partner:

Process re-engineering


Taking each process as a separate workflow and building quickly with codeless automation, allowing role-based execution.
Delivery & integrations


We can quickly build apps using the app engine to create data models, build custom integrations, and manage your connections with external systems.
User engagement


We build customized consumer delight applications per your branding theme. Our intuitive self-service portals are adaptable and operate with no or minimal help.
Smarter approach


With artificial intelligence at the fore, we create intelligent workflows that empower the end-user with recommendations to get the work done quickly and take it to the right place.


Nagarro is ServiceNow's Managed Service Provider

Our ServiceNow practice has designed and developed the ServiceDesk package on the ServiceNow platform to onboard and transform our customer's complete IT service management in 2-3 weeks in a multi-tenant setup. This empowers our ServiceNow customers to utilize full ServiceNow ITSM capabilities at a reduced cost with quicker onboarding. As a ServiceNow implementation partner, Nagarro ensures end-to-end ownership, thus providing maximum value and enabling our customers to focus on their core business.

Unleash the power of ServiceNow with Nagarro MSP


Our ServiceNow partnership at a glance

Business benefits with ServiceNow solutions


improved agent productivity


service desk deflection rate with Virtual Agent integration to Microsoft Teams


savings per year on-premise usage and entitlement tracking, with big improvement to SaaS optimization by leveraging asset management


IT portal accessible to all students, facility, faculty, and staff


hours per week saved on change tickets


weeks from the requirements to


reduction in app dev effort by leveraging low-code/no-code capability

Why Nagarro

Nagarro consulting services

Our consulting approach

Process Discovery: Our focused workshops with stakeholders help in capturing the key expectations and objectives.

Optimize and Modernize: We perform platform assessments to modernize existing processes and tools with the best-fitted ServiceNow solutions.

Innovate: We prepare innovative ideas to enhance customer experience.

Disrupt and Transform: We work on the disruption and transformation strategy to achieve the defined objective.

Nagarro_Caring culture


We are powered by caring. It drives us to deliver the best results, to be the best colleagues, and deliver the best solutions. CARING – being empathetic, respectful, and non-judgmental - is our core value. At the same time, it's an acronym for six other core values - Client-centric, Agile, Responsible, Intelligent, Non-hierarchical, and Global - that are part of our org DNA and reflect our unique culture. Our caring culture allows us to explore ideas with creativity and experimentation, leading to extraordinary results. Our agile and global mindset helps us quickly modify and adapt to different projects and challenges.

Nagarro IT experts and service providers

Our domain and process expertise

Nagarro is a global digital engineering leader with a full-service offering, including digital product engineering, digital commerce, customer experience, AI and ML-based solutions, cloud, immersive technologies, IoT solutions, and consulting on next-generation ERP. We help our clients become innovative, digital-first companies through our entrepreneurial and agile mindset, and we deliver on our promise of thinking breakthroughs.

Success stories

Portfolio rationalization by process enhancement and ITSM tool implementation for a leading US manufacturing enterprise

Our client wanted to redefine the ITSM processes and move to a unified support platform that integrates with the existing systems. We developed a personalized user-friendly UI for each application, end-user, and support engineer. Additionally, we developed a custom solution for training. 
Digital transformation_ServiceNow

Digital transformation leveraging low-code citizen development for an Indian pharmaceutical company

The client was looking for a complete digital transformation post-COVID. Nagarro proposed a citizen development program utilizing ServiceNow App Engine's low-code application development platform. We built an e-consulting platform to onboard the doctors and patients.
Digital transformation_pharmaceutical

IT Transformation with ServiceNow solutions for a B2B engineering, manufacturing, supply chain, and design services company

The client wanted to effectively manage IT to deliver key capabilities and support customer engagements. Nagarro helped the client’s IT team leverage ServiceNow to unify its Project Portfolio Management (PPM) processes, increase flexibility, and make things easy for its business partners.
IT transformation with ServiceNow

Accelerating vendor risk management with ServiceNow for a market-leading insurance provider

The client dealt with different types of sensitive information. There was also a need to comply with regulations, making effective governance, risk, and compliance (GRC) a top priority. We configured the Service portal to enable easy access to policies and automated approval processes, associated risks, and links to regulations.
Insurance digital transformation with IT
ServiceNow Solutions

cross-enterprise workflows