ServiceNow and Nagarro

AI-powered ServiceNow transformations

Talk to our ServiceNOW team

As a ServiceNow Premier Partner, we help you implement, optimize, and continuously improve ServiceNow through consulting, managed services, intelligent automation, and AI.

Whether you're implementing ServiceNow or evolving an existing platform, the goal is to make work easier to manage. We help you use ServiceNow in a way that fits your operating needs.
Nagarro delivers end-to-end consulting, implementation, platform modernization, managed services, and AI-driven transformation. By leveraging Generative AI, Agentic AI, workflow intelligence, and automation, we help you optimize operations, enhance user experiences, and continuously maximize the value of your ServiceNow investment.
ServiceNow (1)
300+
ServiceNow deployments
250+
ServiceNow experts
1000+
Certifications and accreditations
30%
Improvement in agent productivity
$2.6m
annual savings through asset and entitlement tracking

Selected ServiceNow projects

Streamlining creative services for a global consulting firm

Discover how Nagarro helped a global consulting firm streamline HR and IT service operations with ServiceNow, automation, and enterprise integrations.
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Transforming IT Operations with ServiceNow AIOps

How Nagarro helped a global consulting firm streamline HR and IT service operations with ServiceNow, automation, and enterprise integrations.
Know more

Enhancing visibility and accelerating incident resolution for banking client

Discover how Nagarro used ServiceNow Discovery & Service Mapping to improve IT visibility, accelerate incident resolution & strengthen service reliability.

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Streamlining creative services for a global consulting firm

Discover how Nagarro helped a global consulting firm streamline HR and IT service operations with ServiceNow, automation, and enterprise integrations.
Know more

Transforming IT Operations with ServiceNow AIOps

How Nagarro helped a global consulting firm streamline HR and IT service operations with ServiceNow, automation, and enterprise integrations.
Know more

Enhancing visibility and accelerating incident resolution for banking client

Discover how Nagarro used ServiceNow Discovery & Service Mapping to improve IT visibility, accelerate incident resolution & strengthen service reliability.

Know more

How we work with ServiceNow

We focus on practical outcomes: a cleaner platform, better workflows, and less friction for the people who use them. For us success goes beyond the go live, it is measured by Success isn't measured at go-by how well the platform performs over time.

 

Built for the long run

  

Keep ServiceNow relevant, maintainable, and easy to evolve as business needs change.

Practical AI application

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Apply AI where it reduces manual work, improves service delivery, and creates measurable business value.

Outcome-focused approach

  

Measure success by the impact on employees, service teams, and business operations, not just implementation milestones.

Our offerings

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Strategy and consulting

Define the right roadmap, operating model, and platform priorities before building.

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Implementation

Design and implement ServiceNow across core modules, integrations, workflows, and data foundations.

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Industry design

Adapt ServiceNow to how different sectors actually work

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Managed services

Support and operate the platform, handle optimization, and keep the environment stable, secure, and usable.

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AI and automation

Apply AI where it reduces manual work, improves routing, and supports faster decisions.

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Platform optimization

Improve service quality, reporting, governance, and platform health over time, not just at launch.

ServiceNow across industries

Retail Healthcare Manufacturing Automotive Information Technology
Helping retailers streamline customer service, operations, and inventory management.

  • Omnichannel Service Management 
  • Customer Service Management (CSM) 
  • Asset & Inventory Management 
  • Sourcing & Procurement 
  • Strategic Portfolio Management (SPM) 
  • AI-enabled Service Workflows 
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Supporting connected healthcare operations with compliant, efficient service delivery.


  • Employee & staff service delivery 
  • Service request management 
  • Asset & CMDB management 
  • Security & risk operations 
  • Compliance-aware workflows 
  • Operational reporting 
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Connecting service, maintenance, and operations to improve visibility and uptime.

  •  IT operations management (ITOM) 
  • Asset management 
  • CMDB & CSDM 
  • Incident & problem management 
  • Operational automation 
  • AI-assisted routing & triage 
Manufacturing
Connecting suppliers, plants, and enterprise operations through unified workflows.

 

  • Workflow automation
  • Service operations
  • Asset and inventory management 
  • Procurement and supplier workflows 
  • Employee service delivery 
  • Platform governance
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Helping IT teams build, operate, and continuously improve ServiceNow.

•    IT Service Management (ITSM) 
•    IT Asset Management (ITAM) 
•    IT Operations Management (ITOM) 
•    Service Operations Workspace 
•    CMDB & CSDM 
•    Automation & Reporting 
Software automation

Our delivery approach

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Workflow reinvention

Redesign business processes into connected, automated workflows using low-code development, orchestration, and intelligent automation.

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Agentic AI & intelligent automation

Embed AI agents and intelligent automation into ServiceNow workflows to accelerate service delivery, improve decision-making, and reduce manual effort.

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Intelligent platform engineering

Build scalable ServiceNow platforms that integrate enterprise applications, data, and workflows for long-term performance and growth.

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Experience-led engagement

Design intuitive employee and customer experiences through self-service portals, guided interactions, and streamlined digital workflows.

ServiceNow Solutions

Digitalize
cross-enterprise workflows