tourism and hospitality solutions

Elevating productivity and loyalty with AI

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Leading the next wave of innovation with 'Fluidic Intelligence'.

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The true essence of tourism and hospitality lies in people connecting with and serving others, where creativity and empathy remain essential human qualities driving the industry.
Hotels, DMCs, tour operators, and bedbank operations are no longer limited by traditional human bottlenecks. With Agentic AI, the time needed to process data, make decisions, and execute tasks is shrinking rapidly.
The real question is: are we clear on when AI should operate autonomously, where humans must remain in the loop, and where its use should be avoided altogether?
Delivering exceptional experiences is key to differentiation. We need to focus more on creating unique services rather than routine operations. At Nagarro, we drive a 20% boost in staff productivity (that directly translates to guest loyalty), by using AI to reduce process friction and unlock organizational knowledge. We call this our Fluidic Intelligence approach, which combines human, enterprise, and data intelligence to drive success for our clients.

Client Speak: Palma Aquarium

"Partnering with Nagarro has enabled us to advance our digital transformation, particularly in the operational aspects of customer service, by improving production processes that were previously very manual and less efficient."

 

— Pilar Santana, CFO, Palma Aquarium
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Client Speak: WebBeds

"The Nagarro team did adapt to our way of working, understanding the challenge they had on their hands and contributing with knowledge and creativity."

 

— Gabriel Pérez Salazar, Director of Engineering, WebBeds

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Client Speak: TUI

"Nagarro has been a trusted partner of TUI for several years. Their team is highly professional, dedicated and always ready to ensure the success of our projects. We greatly appreciate their broad industry experience, adaptability and commitment to excellence."

 

— David Garcia, CIO, TUI

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Client Speak: Palma Aquarium

"Partnering with Nagarro has enabled us to advance our digital transformation, particularly in the operational aspects of customer service, by improving production processes that were previously very manual and less efficient."

 

— Pilar Santana, CFO, Palma Aquarium
Read success story

Client Speak: WebBeds

"The Nagarro team did adapt to our way of working, understanding the challenge they had on their hands and contributing with knowledge and creativity."

 

— Gabriel Pérez Salazar, Director of Engineering, WebBeds

Read success story

Client Speak: TUI

"Nagarro has been a trusted partner of TUI for several years. Their team is highly professional, dedicated and always ready to ensure the success of our projects. We greatly appreciate their broad industry experience, adaptability and commitment to excellence."

 

— David Garcia, CIO, TUI

 

Our vision:
AI-powered customer experiences in Hospitality

 

Turning business vision into reality

The tourism & hospitality industry relies on a fragmented tech stack (PMS, GDS, CRM, RMS, CRS, Channel Managers). As complexity grows with AI-enabled SaaS, businesses must redefine and future-proof their strategy.

Partnering with leading players, we enable you to leverage the right AI models for your needs and fully capitalize on LLM capabilities. Nagarro’s tech agnostic approach brings the Fluidic Intelligence to life, powered by strong internal alignment, seamless integrations, and data readiness. This is supported by a comprehensive suite of services to help you achieve your vision intelligently.
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Tech consulting for hoteliers

The strategic adoption of Agentic AI begins with a robust enterprise architecture that is aligned to your unique value streams.

Our experienced consultants help you assess your current operational stack, define a clear strategy and business case for change, and shape a business-led, technology-enabled vision for the future, along with a practical roadmap to achieve it. In the process, we uncover lost RNs in missing automations, identify NPS gains from better integration of existing tools, and highlight significant cloud cost optimization potential. 

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Legacy modernization for big and mid-sized tourism businesses

With AI-driven software personalization, get custom solutions tailored to your specific context.

We understand the complexity of core systems like PMS, RMS, and CRS, as well as the importance of avoiding vendor lock-in. Our industry experts will help you enhance and modernize legacy systems, integrate new modules, and selectively decouple components to enable new capabilities while shaping your future architecture.

Tech legacy modernization illustration for Tourism and Hospitality_Nagarro

Orchestration of agentic systems to act autonomously

Enable an agentic, on-demand information landscape with strong governance and data readiness.

Your confidential data, such as pricing and availability strategies, must flow securely to the right internal roles. At the same time, public information (e.g., pet policies or refund processes) should be easily accessible to external agents, enabling a B2A model. As integrations evolve from APIs to MCPs and information systems become decision-making engines, with Nagarro you can flexibly adopt evolving architectures to support tourism companies in this transition.



Agentic Systems_Illustration for Tourism and Hospitality solutions_Nagarro

Agentic intelligence ecosystem for Tourism & Hospitality

Unlock higher RevPAR and upsell services applying effective segmentation and reporting insights based on accurate data.

Our Data & AI accelerators support your entire journey, right from booking to post-stay reviews. With these capabilities, you can easily take control of your data across front office, guest services, F&B operations, maintenance, and B2C channels.

 
End-to-end services for data platforms illustration for Tourism and Hospitality_Nagarro

Why Nagarro?

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Our ready to evolve frameworks enable you to get 40% faster delivery and up to 30% savings vs traditional data platform modernization in T&M basis.
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Our deep tourism expertise, combined with strong onshore and offshore technology capabilities, makes us an ideal partner from ideation to implementation and ongoing support.
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 We empower your teams to adopt best practices, prototype and test new features, and accelerate your go-to-market strategy. 

 

Our AI platform: Creating agents to enable transformation

Our Yedai platform provides agentic accelerators that help remove organizational friction.

 

 Learn more

 
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featured success stories view all

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WebBeds API Management Case Study

Optimized the search engine for WebBeds marketplace, helping them manage API requests better.
read success story
WebBeds_API management

A new data & AI-powered PMS for Prinsotel

Driving business growth and higher revenue through real-time information powered by data
read success story
Happy guest using hotel mobile app

AI-powered digitalization for Palma Aquarium Marine Park

Streamlining operations and ensuring customer satisfaction by automating repetitive processes
read success story
Family looking at a big blue fish at Palma Aquarium

Meet our experts

Antoni Aloy_Nagarro-1
Antoni Aloy
Senior Consultant - Tourism
and Cofounder - Nagarro
Marisa Huaynalaya Peralta
Marisa Huaynalaya Peralta
Director
Tourism and Hospitality
Daria Peev_Nagarro
Daria Peev
Principal Consultant
Hospitality
Redefine your tourism and hospitality guest experiences with our technology solutions

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