telecom

Redefining the telco landscape

From AI-driven customer experiences
and network operations to industries of the future

The global telecom industry is undergoing rapid evolution, driven by technological advancements, the rise of AI-driven intelligence, and shifting market dynamics. Telecom companies had already begun transforming to become Techcos. Now, it is imperative to transition faster. These telcos aim to deliver exceptional customer experiences, unlock new revenue streams, and innovate continuously by leveraging the latest advancements in 5G, edge, cloud, data, and AI.At th e heart of this transformation is the convergence of connectivity, intelligence, and experience. Telcos are using data and AI to bring intelligence into every sphere - from customer interactions to network operations, while embracing open frameworks and platform-driven, future-ready approaches.

If you’re seeking innovative solutions to accelerate your telecom business, let’s connect. Together, we can navigate the evolving telecom landscape and support your transformation journey with solutions tailored to your unique challenges.

Members of leading global telecom consortiums

As a GSMA member, Nagarro actively shapes the global telecom agenda through the world's leading industry body. This provides early access to emerging standards, frameworks, and roadmaps across 5G/6G evolution, open networks, AI, security, and sustainability. This enables us to co-create future-proof, standards-aligned solutions for our clients.

As a TM Forum member, we translate standards into execution, aligning with Open Digital Architecture (ODA) and applying Open APIs, BSS/OSS modernization, and composable platform principles to reduce integration complexity, improve interoperability, and accelerate time-to-market. This enables us to deliver measurable transformation outcomes.

What we do

We power telcos to run and transform across the entire telecom value chain, with AI at the heart of everything we design, build, and deliver.

System Integrators for telco digital transformation

System Integrators for telco transformation

As a trusted system integrator, Nagarro transforms the telco ecosystem with cloud-native, standards-compliant, and AI-powered OSS/BSS platforms.

We embed intelligent analytics, AIOps, and Agentic AI across network operations, service orchestration, and API management to enable autonomous operations. By leveraging 5G, IoT, and AI-driven insights, Nagarro improves agility, reduces TCO, and helps telcos unlock new digital revenue streams.

Differentiated customer experiences

Deep customer satisfaction drives high retention, directly enhancing service providers' profitability. Nagarro enables telcos by designing and developing intuitive customer interfaces.

Leveraging AI, we enhance CX/DX outcomes through personalized journeys, intelligent marketplaces and analytics, 360-degree experience management. This ensures consistently high ROI.

AI-driven enterprise platform engineering

Nagarro modernizes enterprise ecosystems through rapid implementation, system integration, and deep customization of leading platforms. Our work spans customer engagement, revenue management, order-to-cash, digital commerce, and service operations.

As flagship partners to Salesforce, ServiceNow, Oracle, and more, we deliver enterprise platforms, powered by AI and agentic capabilities for autonomous workflows, proactive operations, and insight-driven transformation.

Leading growth for 4G/5G-enabled enterprises

Nagarro leverages the power of enhanced connectivity to drive Industry 4.0 transformation by delivering solutions for a wide array of complex automation use cases across verticals.

As a value-added systems integrator, we enable service providers to offer innovative services beyond connectivity (including IoT, private networks, and edge AI with embedded intelligence) for their enterprise customers.

Enabling digitization for MVNOs & MNVEs

Nagarro delivers AI and digital solutions to MVNEs and MVNOs with faster time-to-value, supporting both B2C and B2B, vertical-led business models. We embed AI across the end-to-end customer lifecycle spanning intelligent O2C, predictive billing and reconciliation, CRM/ERP optimization, and data-driven M&A advisory.

Our AI-enabled platforms accelerate market entry, enable smarter operations, and support scalable, insight-driven growth.

Digital product engineering

Nagarro’s approach combines a strong product mindset with design thinking to build and scale cloud-native and AI-powered digital products. We begin with structured discovery workshops to identify high-impact opportunities and shape clear product roadmaps.

These ideas are validated through rapid proof-of-value initiatives and taken forward through Agile delivery models with AI embedded across the SDLC.

Enabled by our fluidic telco approach

Telco Advisory

Identify friction points across the telecom value chain to shape a clear, outcome-led AI strategy.

Telco Forge

Turn telecom ideas to production-ready AI solutions using our secure, scalable, and enterprise-grade accelerators.

Telco Teams

AI-augmented telecom experts who design, build, and operate intelligent systems across the entire SDLC.

Key solutions & frameworks

NIA

Builds production-ready intelligent agents, from document to workflow to knowledge agents, in a fraction of the time and effort. It makes enterprise automation composable, scalable, and governed from day one.

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Genome AI

Unifies data, analytics, and GenAI into a single intelligence layer for the enterprise, powered by knowledge graphs for deep context. It orchestrates AI capabilities to turn fragmented signals into actionable, business-ready insights.

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DEP (Data Engineering Platform)

Standardizes data ingestion, sharing, and governance to improve data quality and trust. It enables faster analytics and consistent, data-driven decision-making at scale.

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Our tech partners in telco innovation

Success stories

Supporting telecom customers across the Americas, Europe, MENAT, APAC, and emerging markets

Enterprise AI Factory enablement

Faster, governed GenAI adoption at scale

Enabled an enterprise-wide AI Factory for a leading Middle East telecom to accelerate GenAI adoption across business functions. Delivered multiple MVPs on the client’s enterprise AI platform to validate priority use cases, introduce governed LLM access with privacy controls, and establish a scalable operating model with policy-controlled, department-specific AI agents.

End-to-end digital enablement

Driving engagement and revenue growth

Delivered a highly interactive mobile application for the largest telecom operator in the Middle East, covering the full customer lifecycle. Key capabilities included in-app instant SIM delivery, dynamic self-service, and live chat support. These enhancements led to seamless digital interactions that improved customer engagement, reduced churn, and increased revenue.

JBoss platform modernization

Improved performance and scalability

Led the migration of a legacy JBoss SOA-based platform for a leading UAE telecom operator. The client had reached end-of-vendor support and faced performance, scalability, and security limitations. Our solution delivered a modernized architecture using Red Hat Fuse and Red Hat Process Automation Manager, deployed on the client’s OpenShift container platform. This ensured a more modular, secure, and scalable foundation aligned with microservices and cloud-native practices.

Pre-emptive fault detection with ML

Improved service quality and SLA assurance

Developed a framework and analytics solution for pre-emptive fault detection and localization for Europe’s largest telecommunications provider. The platform ingests and processes both batch and streaming logs. This helps data pipelines and ML models to detect anomalies early enough and provide predictive operational insights.

B2B digital platform redesign

Improved customer experience and lead conversion

Defined a project vision to strengthen digital sales and lead generation for a leading Middle East operator through a B2B platform. Led workshops to build a comprehensive business canvas covering problems, solutions, value propositions, metrics, and customer segments. Redesigned the information architecture and visual experience to shift to a more customer-centric model.

AR-based tower inspection

50% improvement in field productivity

Delivered an assisted reality–based tower inspection solution for a leading Austrian network operator. This ensured real-time collaboration between field engineers and remote experts using Smart Glasses and guided workflows. The solution reduced inspection errors by over 60% and improved workforce productivity by more than 50%, eliminating the need for on-site specialist visits.

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Featured sessions

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Scaling Gen AI: From Foundation Models to Real World Deployment

While large foundation models showcase the potential of AI, the future lies in distilling their capabilities into smaller, fine-tuned models. At MWC25, Anurag Sahay - our Head of AI and Data, shared how this approach enables organizations to achieve production- grade performance while optimizing costs, paving the way for real-world adoption across industries.

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Gen AI - a growth engine for
telcos

As part of the Gen AI Summit at MWC25, Nagarro participated in the panel discussion titled 'Gen AI, a Growth Engine for Telcos and Enterprise?' Together with leaders from Telefonica, NVIDIA, and McKinsey, we explored how Telcos and other enterprises can use #GenAI not only to improve their internal systems and productivity but as a key enabler growth and new revenue streams. Nagarro explored the impact of ultra-personalization on creating significant interactions and building true connected experiences.

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Our featured insights