Events and Webinars

Our Event Series

Sommelier

Turntable

Featured Event
13 - 15 Sep
Booth #17, TradeWinds Island Grand Resort, St. Pete Beach | Florida
Our Latest Talk
By Randhula de Silva, Jo Aggarwal, Manas Fuloria
60 mins
About
nagarro
Discover more about us,
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solutions developer and a
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Satisfaction Scores
Q1 2022

Our customer satisfaction scores reflect our CARING values and the overall pride and excellence of our work. Why do we care? Customers, clients, we like to call them partners. It ensures we always go the extra mile.

Every quarter we ask all our customers how we are doing across a range of parameters. The data is analyzed, and the lessons are internalized. Following are the findings for Q4 2021. Each question displays the percentage of customers who selected “Always” or “Mostly” in the quarterly customer satisfaction survey conducted by Nagarro.

Going above and beyond

98%
Line 45

Did the Nagarro team understand your business needs effectively and accurately?

98%
Line 45

Did the solution designed and offered by Nagarro match your expectations?

98%
Line 45

Was there quick and clear response to any queries that you had regarding the design specifications?

94%
Line 45

Has the delivery of the solution met committed timelines?

94%
Line 45

Was the deployment of the solution smooth and trouble-free?

98%
Line 45

Was there adequate technical support for any issues you may have faced during the maintenance phase?

90%
Line 45

Did Nagarro provide adequate user documentation, user training and manuals for implementing and maintaining the products?

94%
Line 45

Did you feel that the price charged for the solution was reasonable?

96%
Line 45

Was the time and effort spent by your personnel working on the project within expectations?

98%
Line 45

Did the personnel representing Nagarro fit in with your corporate culture and image?

87%
Line 45

Did Nagarro generate new ideas, evaluate alternative technologies/approaches, and generally play a "trusted advisor" role?