Satisfaction scores

Following are the findings for Q1 2018. Each question displays the percentage of customers who selected "Always" or "Mostly" in the quarterly customer satisfaction survey conducted by Nagarro.

vikram-sehgal
Ashok Thomas
Process & Quality

Our employees live and breathe the Nagarro Way for delighting our customers, which is to be fiercely customer centric, to be flexible, agile, responsive, and transparent and to be the brightest minds.

96%
Did the Nagarro team understand your business needs effectively and accurately?
97%
Did the solution designed and offered by Nagarro match your expectations?
97%
Was there quick and clear response to any queries that you had regarding the design specifications?
95%
Has the delivery of the solution met committed timelines?
91%
Was the deployment of the solution smooth and trouble free?
97%
Was there adequate technical support for any issues you may have faced during the maintenance phase?
91%
Did Nagarro provide adequate user documentation, user training and manuals for implementing and maintaining products?
94%
Did you feel that the price charged for the solution was reasonable?
93%
Was the time and effort spent by your personnel working on the project within expectations?
97%
Did the personnel representing Nagarro fit in with your corporate culture and image?
​ 83%
Did Nagarro generate new ideas, evaluate alternative technologies/approaches, and generally play a “trusted advisor” role?