Unleashing business potential: A deep dive into SAP Signavio Process Intelligence

SAP Signavio Process Intelligence is a powerful, cloud-based process mining solution designed to help organizations achieve operational and experience excellence by providing a clear, data-driven view of their processes. As part of the SAP Signavio Process Transformation Suite, it enables companies to understand, refine, and transform all end-to-end business processes, whether they run on SAP or non-SAP systems.

The solution offers full visibility into process reality, uncovers hidden opportunities, fosters a data-driven culture, blends process and experience analytics, and translates insights into actionable improvements. 

The imperative for process intelligence: Addressing modern business challenges

Businesses today need to adapt rapidly to market changes but often lack visibility and control over their operations. This leads to common issues like low standardization, process inefficiencies, high operational costs, customer dissatisfaction, hidden waste, and poor compliance. Process mining, by leveraging digital traces from business processes, creates a “process digital twin”. SAP Signavio Process Insights provides high-level visibility into process performance, helping users quickly identify inefficiencies and improvement opportunities. In contrast, SAP Signavio Process Intelligence enables deep-dive analysis through process mining, uncovering detailed process variations, root causes, and optimization paths across end-to-end processes.

SAP Signavio Process Intelligence: Core functionalities

SAP Signavio Process Intelligence provides robust functionalities for deep process understanding and actionable change.

Accelerating time-to-value with pre-built content (accelerators)

Accelerators provide a shortcut to value realization, leveraging SAP’s “50-years of business process transformation knowledge” and “wisdom of the crowd”. They include:

• Comprehensive packages: Event log calculations for SAP/non-SAP processes, over 200 prebuilt metrics, and predefined dashboard templates.
• Transformation templates: Expedite process data pipeline creation with standard structures for various source systems.
• Standard metrics: Ready-to-use metrics in a central library, usable without SQL knowledge.

Accelerators are available for processes like Procure-to-Pay, Order-to-Cash, Incident-to-Resolution, and Hire-to-Retire across various systems.

Dynamic Analytics and Visualizations

This functionality offers clear visibility into actual process execution:

• Investigations: An intuitive “white canvas” for setting up process analyses, organizing widgets, monitoring performance, and sharing results.
• Process discovery: Visualizes actual process reality from event logs, identifying common paths, activity frequencies, long cycle times, and inefficiencies.
• Process variant analysis: Deeply analyzes process variants, identifying issues, validating assumptions, and auto-generating BPMN models from selected variants.
• Process conformance: Compares actual process variants against designed BPMN models to identify compliance issues.
• Visualization widgets & dashboards: An extensive suite of dynamic analytical components (activity lists, breakdowns, diagrams, funnels) and interactive dashboards for comprehensive visualization and monitoring.
• Experience-driven process mining: Uniquely combines process and experience data to identify anomalies and root causes of low experience levels (e.g., NPS) linked to specific process behaviors, with results exposed in SAP Signavio Journey Modeler.
• Metrics library: A central repository of predefined metrics (process funnel, rework rates, SLAs, automation, cycle time) determined by preconfigured queries, usable even without SQL expertise.

Comprehensive Process Data Management

Effective process intelligence starts with seamless data integration from diverse sources (SAP, non-SAP, on-premise, cloud). The solution offers:

• Data source management: Standard connectors and extensive connectivity options for various systems.
• Extraction management: Defines data extraction, including pseudo-anonymization and scheduling.
• Transformation and data model management: Converts raw data into structured event logs using templates and SQL editors.
• Flexible integration: Includes standard connectors (SAP ERP, ServiceNow), integration with SAP Business Technology Platform (SAP Data Intelligence Cloud, SAP Cloud Integration), and “Bring Your Own Data Integration” via API or file uploads. This system-agnostic approach is crucial for comprehensive end-to-end visibility across complex IT landscapes.

Powerful Process Analysis Engine

The core analysis engine queries data and uncovers correlations and anomalies:

• SIGNAL (SAP Signavio Analytics Language): A specialized SQL-based query language optimized for process mining, enabling precise analysis of conformance, cycle times, and rework, and allowing custom metrics and visualizations.
• Automated insights: Provides ready-to-consume advanced statistics that automatically identify correlations (e.g., NPS and cycle times) and anomalies (e.g., higher cycle times with specific suppliers), accelerating time-to-understanding.

Realizing tangible benefits: Why choose SAP Signavio Process Intelligence

Adopting SAP Signavio Process Intelligence yields significant benefits across operations, compliance, finance, and customer experience.

• Improved operational efficiency: Unparalleled visibility drives data-driven decisions, standardization, and performance management.
• Enhanced process compliance: Rapid identification of noncompliant processes ensures adherence to guidelines and regulations, reducing risk.
• Significant cost reduction: Identifies and eliminates waste (hidden activities, idle time) and uncovers automation potential.
• Superior service levels and customer experience: Visibility into process dynamics leads to shorter cycle times, fewer bottlenecks, and enhanced customer satisfaction. It uniquely blends process and experience analytics.
• Unique blend of operational and experience analytics: Reveals relationships between process behaviors and people’s experiences (customers, employees, suppliers), helping close experience gaps.
• Proven market leadership: Consistent recognition by Gartner and Quadrant Knowledge Solutions, along with strong customer testimonials, validates its market position.  
  
  

  Benefit category	Description
  Operational rfficiency	Improved data-driven decision-making, standardized processes, enhanced performance management.
  Compliance & risk	Faster identification of non-compliant processes, ensured adherence to regulations, reduced risk.
  Cost reduction	Elimination of inefficiencies and waste, identification of automation potential.
  Customer & service experience	Shorter cycle times, fewer bottlenecks, improved service levels, enhanced customer/employee satisfaction.
  Holistic transformation	End-to-end framework for continuous transformation, unique blend of process and experience analytics, insight-to-action capabilities.
  Market validation	Proven market leadership (Gartner, SPARK Matrix), strong customer testimonials.

  Table 1: Consolidated Benefits of SAP Signavio Process Intelligence

Customer Success Highlights

Table 2: Success stories (Source: Signavio)

Conclusion

SAP Signavio Process Intelligence is your partner in intelligent, sustainable enterprise transformation. It is a complete process mining solution that operates across any business landscape, offering self-service and expert tools for seamless insight sharing.  Its unique blend of process and experience analytics reveals relationships between operations and human experiences, helping close experience gaps. Crucially, it translates insights into action by connecting business objectives with IT execution, integrating with automation platforms for accelerated improvement. For organizations striving to become intelligent, sustainable enterprises, SAP Signavio Process Intelligence is an indispensable partner.