From data silos to clarity: A guide to Atlassian analytics

In the rapidly evolving landscape of project management and software development, data is everywhere yet making informed decisions remains difficult. With multiple teams, tools, and workflows in play, businesses often struggle to extract meaningful insights from their data.

Some common pain points of data analysis faced by modern teams:

• Data silos: Information is fragmented across tools and departments
• Poor data quality: Inaccurate, incomplete, or outdated data
• Lack of real-time access: The data is often old by the time reports are compiled
• Data overload: The volume of available data can be overwhelming

Enter Atlassian Analytics – a solution designed to provide actionable insights by leveraging the rich ecosystem of Atlassian tools.

What is Atlassian Analytics?

Atlassian Analytics is a powerful platform that enables organizations analyze and visualize data from various Atlassian tools, including Jira Software, Confluence, Jira Service Management, and others. It bridges the gap between raw data and decision-making, with features such as:

• Customizable dashboards for tracking key performance indicators (KPIs)
• Pre-built templates tailored to common use cases
• Integrations with third-party data sources for a holistic view
• Advanced querying capabilities via Atlassian Data Lake and SQL

Whether you're a product manager, a scrum master, or an executive, Atlassian Analytics empowers you to uncover trends, identify bottlenecks, and make smarter, data-driven decisions.

Key features of Atlassian Analytics

Centralized data repository

Leverage Atlassian Data Lake, a centralized repository that aggregates data across multiple Atlassian tools. This ensures a unified view of your projects, teams, and operational metrics.

Customizable dashboards and visualizations

Create intuitive dashboards that display metrics such as sprint velocity, issue resolution time, and resource allocation. These visualizations can be tailored to meet the unique needs of your organization.

Cross-tool insights

Gain visibility into dependencies, team performance, and customer satisfaction by analyzing data across tools like Jira Software and Jira Service Management.

Integrations with third-party tools

Integrate Atlassian Analytics with platforms like Salesforce, Google Analytics, and financial systems to gain a comprehensive view of your business performance.

Advanced querying with SQL

Delve deep into your data for complex analysis using SQL-based querying.

Use cases for Atlassian Analytics

Project and portfolio management

• Monitor project progress across teams and geographies.
• Identify resource constraints and adjust allocations proactively.
• Track budget versus actual costs to ensure financial compliance.

Our success story: Transforming retail with Agile Portfolio Management

Austria's largest retailer faced challenges in handling diverse demands and stakeholders. Nagarro conducted strategy workshops and co-created a tailored portfolio management framework, fostering collaboration and a culture of reliability.

Agile metrics and reporting

• Visualize sprint performance, burndown charts, and cycle times.
• Identify blockers and optimize workflows.
• Ensure teams are aligned with business goals through regular reporting.

Our success story: Agile transformation & application development for online gaming industry

Tom Horn Gaming an igaming software supplier was struggling with an ever-increasing backlog of work, poor delivery predictability, and a high time to market (TTM) to launch new games and meet customer commitments. Nagarro worked closely with the leadership to identify the underlying impediments and aligned solutions accordingly to their vision of transformation. The visibility for business went up from a week to 6 months with a significant decrease in time to market for new games and greater productivity across teams and the overall value stream.

Service management efficiency

• Analyze ticket resolution times and customer satisfaction scores.
• Identify patterns in service requests to improve automation and response rates.

Our success story: Streamlining asset and access tracking with Jira Service Management

Our collaboration with Europe’s leading supplier of software services led us to partner with their IT division to build a comprehensive ITSM and CMDB solution for over 7000 employees. This fully automated solution using Jira Service Management offers full visibility of software and hardware assets of the organization throughout the asset’s lifecycle.

DevOps and incident management

• Track deployment frequency, lead time for changes, and mean time to recovery (MTTR).
• Identify areas for improvement in your CI/CD pipelines.

Our success story: JSM Premium and Opsgenie revolutionize incident management

A leading iGaming company partnered with Nagarro to build a modern incident management solution to resolve multiple ITSM issues and streamline response coordination. The project aimed to modernize the existing ITSM platform to meet industry best practices and improve operational efficiency. By reducing the total cost of ownership and maintenance costs, the organization will reduce the financial burden and increase overall efficiency.

Why choose Atlassian Analytics?

Organizations across industries choose Atlassian Analytics for its ability to:

• Enhance collaboration: By centralizing data, it fosters a culture of transparency and shared understanding.
• Drive efficiency: Automated data aggregation and pre-built templates save time and reduce manual efforts.
• Improve decision-making: Real-time insights ensure that leaders can act quickly and effectively.
• Scale with your needs: As your organization grows, Atlassian Analytics adapts to handle increasing complexity and data volume.

Getting started with Atlassian Analytics

To get started, you’ll need an Atlassian Cloud subscription with access to Atlassian Analytics and Data Lake. Follow these steps:

1. Connect your tools

Integrate your Atlassian products and third-party applications.

2. Explore pre-built dashboards

Leverage templates to jumpstart your analytics journey.

3. Customize visualizations

Tailor dashboards to align with your business objectives.

4. Monitor and iterate

Regularly review analytics to refine your strategies and processes.

Final thoughts

Atlassian Analytics is more than a reporting tool; it’s a strategic enabler for organizations aiming to stay ahead. By unlocking the potential of your data, you can foster agility, efficiency, and innovation across your teams. Whether you’re managing complex projects or delivering exceptional customer service, Atlassian Analytics is your ally in achieving operational excellence.

Ready to unlock the power of your data? Dive into Atlassian Analytics and transform the way you work.