60 mins
China 
India 
Japan 
Philippines 
Singapore 
South Africa 
Sri Lanka 
Thailand 
Colombia 
Ecuador 
Mexico 
Austria 
Denmark 
Finland 
France 
Germany 
Hungary 
Norway 
Poland 
Portugal 
Romania 
Spain 
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United Kingdom 
UAE 
Canada 
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About the white paper
With a major chunk of the world still indoors as precaution against the COVID-19 pandemic, telecom operators are burdened with the massive task of keeping people out of social isolation, virtually. The industry is under immense pressure – telcos have to ensure quality customer experience while at the same time, keep the economy running.
Read this white paper to understand why:
- Seamless customer experience
is the new normal and what the telco industry must do to quickly adapt to changing market trends - Revitalizing CEM strategy
is a key factor for ensuring customer loyalty and what approach operators must follow to proactively evolve their CEM
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