60 mins
China 
India 
Japan 
Philippines 
Singapore 
South Africa 
Sri Lanka 
Thailand 
Colombia 
Ecuador 
Austria 
Denmark 
Finland 
France 
Germany 
Hungary 
Norway 
Poland 
Portugal 
Romania 
Spain 
Sweden 
Switzerland 
United Kingdom 
UAE 
Canada 
Mexico 
United States 
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About the white paper
With a major chunk of the world still indoors as precaution against the COVID-19 pandemic, telecom operators are burdened with the massive task of keeping people out of social isolation, virtually. The industry is under immense pressure – telcos have to ensure quality customer experience while at the same time, keep the economy running.
Read this white paper to understand why:
- Seamless customer experience
is the new normal and what the telco industry must do to quickly adapt to changing market trends - Revitalizing CEM strategy
is a key factor for ensuring customer loyalty and what approach operators must follow to proactively evolve their CEM
