The role of systems integrators in airline commercial transformation

T2RL and Nagarro partnered on a joint whitepaper along with a few other service providers to explore how system integrators can play a crucial role in driving commercial transformation for airlines.

Overview

The airline industry in undergoing a huge shift in commercial transformation since the advent of computerised reservations. From legacy PNR and ticket-centric models to dynamic offer and order-based retailing, this significant transition is not only a technology refresh, but it also signifies a change in strategy, organization, processes, and culture.

This means teams across an airline need to rethink the way they function and how they can train themselves in new processes and systems. On top of that, business must continue as usual, while systems and processes simultaneously undergo massive changes.

Many airlines need all their resources to manage day to day operations and running such a transformation at scale can be challenging and lead to silos. What does this mean for the NDC transformation airlines are pursuing? And more importantly, does it put the shift to OOSD (Offer, Order, Settle, and Delivery) at risk?

In this white paper, you will learn:

• How the right systems integrator can turn fragmented initiatives into a unified commercial transformation, accelerating the shift from legacy systems to modern airline retailing.
• How the scalable external expertise from systems integrators in change management, AI, cross-industry experience, QA, and program management can make your NDC transition seamless.
• How to strategically engage a systems integrator to successfully deliver your OOSD transformation program.
  
  
  

Interested in understanding how we can drive transformative change for you as a system integrator? Fill in your details below, and we will reach out to you.