success story

Digitalizing governance transitions for World vision

Streamlining complex governance workflows with a centralized low-code platform

the story

World Vision International is a global non-profit organization operating across multiple regions and governance structures. As part of its ongoing evolution, the organization identified an opportunity to further strengthen how national offices transition between governance arrangements. .

These transitions are guided by its National Boards Policy.

The existing approach involved multiple stakeholders and detailed documentation, requiring careful coordination and iterative review processes.

Opportunities were identified to further streamline access to historical transition records, consolidate feedback from reviewers, and enhance visibility of progress across the process.

As governance needs continued to evolve, World Vision sought to enhance the efficiency, consistency, and transparency of its transition processes.

Nagarro partnered with the organization to support the development of a scalable solution aligned with these objectives.

Nagarro helped us transform a complex and time-consuming governance transition process into a streamlined digital experience. With Transit Flow, we now have a centralized platform that improves collaboration, provides clear visibility into progress, and supports faster, more efficient transitions with a strong audit trail.

Nagarro brought both technical expertise and a strong understanding of our governance processes. The team worked closely with us to design a solution that reflects our real workflow needs and simplifies coordination across multiple stakeholders. Transit Flow has made the entire transition process easier to manage, more transparent, and far less dependent on manual follow-ups

the challenge

  • Manual governance transition process

  • Dependence on documents, emails, and manual follow-ups to move tasks between reviewers and committees

  • Slow process with a higher chance of errors

  • Limited visibility for global administrators into the status of each transition

  • No consistent audit trail for updates and decisions

  • Difficulty collecting feedback on specific documents or sections

  • Added complexity due to multi-level reviews and escalations

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our solution

Nagarro developed Transit Flow, a Microsoft Power Apps-based governance transition management system for WVI. It digitizes and manages the full transition journey and brings submissions, validations, approvals, and committee evaluations into one centralized platform.

The solution was shaped through discovery workshops, process audits, and persona journey mapping. This ensured that the platform matched WVI’s governance model and operational needs.

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key features

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Structured transition workflow
Global administrators can start transitions, assign tasks, and track progress through a structured sequential workflow.

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Role-based user experience
Users access personalized dashboards through role-based permissions and can review task details, save drafts, upload attachments, add comments, and complete assigned steps in a single digital environment.

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Automated task routing
Automated workflows send completed tasks to the next reviewer, removing the need for manual coordination and ensuring process continuity.

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Administrative control and oversight
Administrators have end-to-end oversight and can track progress, manage users, and configure workflow parameters through a dedicated admin console.

the outcome

Transit Flow supported the enhancement of WVI’s governance transition process by moving from a largely document-based workflow toward a more streamlined, transparent, and auditable digital approach. By introducing automated routing, reminders, and stage-based notifications, the platform contributed to improved time efficiency across the process. It helped reduce manual coordination, follow-ups, and transition tracking efforts. The solution further supported governance processes by improving agility and collaboration, while facilitating audit trials, enabling more centralized record-keeping, and enhancing role-based accountability.

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key outcomes

 
 

Improved
visibility
 

Better progress
monitoring


Stronger governance controls


Process and user
benefits
The result was a more streamlined and scalable process, better user experience, and stronger operational discipline across the organization.