It’s time to voogle: Your smart AI search engine for insurance

The story

As the innovation hub of the Vienna Insurance Group (VIG), viesure was founded in 2019 as VIG‘s first corporate start-up. The company has set itself the goal of developing customer-oriented digital solutions that make insurance products more convenient, transparent, and faster. Voogle is an AI-driven search engine, born from an award-winning idea in the Innovation Challenge powered by Nagarro.
voogle enables an entirely new way of accessing relevant insurance information. Unlike conventional search engines which only index publicly available information, voogle goes one step further by integrating internal company data sources as well. This delivers personalized and context-specific results that are precisely tailored to the individual needs of customers and employees.

The challenge

In recent years, insurance products have become increasingly complex, creating information barriers for both internal teams and end customers. This is where viesure faced the central challenge of developing an efficient solution to make all the relevant information quickly and clearly accessible. This is especially helpful for internal sales staff members, support teams, and customers since they stand to benefit from a platform that not only delivers results rapidly but also accounts for the complex logic and structure of insurance products.

SRE Challenges

The solution

voogle has significantly improved access to information and led to increased efficiency within the company. It is an advanced Large Language Model (LLM) that processes both general and personalized information in context and responds to natural language inputs.

The solution involved implementing the backend and frontend services as well as the integration of Google Cloud’s Vertex Generative AI. We use advanced data analytics models to identify any important trends and customer requirements in real time. The intelligent processing of insurance documents, offers, and customer correspondence makes it possible to retrieve relevant information via an interface within seconds. In addition, voogle can actively suggest alternative insurance products, simplify contract conclusions, and directly schedule advisory appointments.

Solution

The outcome

voogle delivers transformative results for both viesure and its customers:

Reduction in downtime

Optimized business processes

Fast and precise information delivery has significantly reduced request processing times.

SLOs

Increased efficiency within the company

Sales and support respond more quickly and effectively to customer inquiries, significantly improving internal collaboration and productivity.

incident resolution

Just-in-time insights

Real-time analytics support sales, product development, and marketing with data-driven insights and trend information.

Financial savings

Cost reduction

Process automation and the minimization of manual research lower operational costs.

Financial savings

Enhanced customer experience

End customers benefit from instant, personalized responses and a seamless digital service experience.

 Partnering with Nagarro on voogle turned our vision into reality. Their expertise and collaborative mindset delivered an innovative, AI-powered solution that is creating a real impact. 
Dieter König
Managing Director
viesure
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