Transforming airport identity management

The client operated multiple digital platforms, including parking systems, booking systems, mobile apps, and customer service interfaces, each with its own authentication system. 
They sought a unified system that addressed operational complexity, security risks, and challenges in migrating users from the existing portal. And upgrade the identity landscape to eliminate inconsistent user experiences across touchpoints, forcing passengers to create and manage separate credentials for each service. 
They also sought to enhance the adoption of self-service features and implement modern identity standards, including social logins, to improve access convenience, particularly for mobile-first users.

Nagarro designed and implemented a modern customer identity and access management (CIAM) solution using Microsoft Azure Active Directory B2C (Azure AD B2C), replacing multiple legacy authentication systems. 
We enabled Single Sign-On (SSO) capabilities across all integrated applications, allowing users to authenticate once for seamless access across all platforms using OpenID Connect and OAuth 2.0.
Our front-end engineering teams developed custom, responsive UI templates hosted within Azure AD B2C, tailored to the client’s branding guidelines, ensuring a consistent, personalized login and registration experience across customer touchpoints.
The team introduced self-service capabilities, enabling users to reset their passwords and manage their profiles. And integrated social identity providers, enabling users to sign in with their existing social credentials, reduce registration friction and enhance adoption.
Finally, we used custom orchestration and user flows in Azure AD B2C to accommodate complex authentication journeys, including account linking and migration for users transitioning from older systems.

The solution enabled seamless user sign-ins, self-service options, and social logins across a range of new and existing systems. 
Azure AD B2C’s scalable architecture and compliance-ready framework ensured the solution met international data protection standards, improving the security posture of customer-facing systems. 
The client experienced improved user experience, with a frictionless authentication process facilitated by SSO and social logins. 
Self-service options reduced helpdesk requests related to password resets and account management. Centralized identity services accelerated the onboarding of new applications and services.