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success story

Ensuring growth through centralization and cost reduction

In the latest project of a long partnership with the world's leading food and agribusiness specialist bank, Temenos helps the smooth merging of two of their entities.
the challenge

A major challenge was the legacy system's limited product-building capabilities. Apart from addressing it, some other challenges were:


  • Accelerate growth 
  • Improve CRM solution 
  • Build simplified and centralized IT architecture
  • Improve time to market for products (especially in the lending area)
  • Reduce operational cost
  • Abide by the Australian Regulatory Compliance
  • Merge two bank entity solutions.
the solution

We worked with the agile delivery methodology to come up with business solutions. The key highlights of our latest engagement are:


  • Developed end-to-end automated customer onboarding and loan origination solution, including KYC requirements
  • Implemented CRM to ensure better risk control
  • Implemented loan product builder framework to reduce time to market.
the outcome

Our efforts in streamlining the existing systems for better customer experience and developing loan products have yielded results.


  • Product time-to-market reduced by more than 50%
  • Customer branch visits were reduced by more than 70%
  • Cost reduced by 40% due to simplified architecture
  • Risk decreased substantially due to the merging of the two banking platforms.