Streamlining creative services for a global consulting firm

The client faced Workday synchronization issues, data inconsistencies, and manual document-generation processes that impacted HR efficiency. Manual workflows for provisioning, approvals, delegate access, and the migration from Agent Workspace to Service Operations Workspace (SOW) added to the challenge. In addition, complex integrations across Okta, Slack, SharePoint, Jira, and other business applications required greater automation while maintaining alignment with ServiceNow best practices.

Leveraging ServiceNow, Nagarro built a customizable proposal management platform that brought request intake, collaboration, resource planning, and billing into a single solution. We streamlined workflows through process automation, modernized APIs and enterprise integrations to enhance system performance, and provided ongoing production support. Using tailored request forms, the clients can submit projects across creative services while capturing service-specific requirements. Intelligent time zone handling, smoother collaboration across geos, and integrated calendars and timesheets provided real-time visibility into resource availability and project timelines. The platform also streamlined billing by automating calculations and invoicing, reducing manual effort and improving operational efficiency.

The organization achieved 100% migration from legacy HR tools, automated 70% of incident management processes, and reduced HR document generation effort by 80% through end-to-end automation. Enhanced visibility into performance and resource utilization, combined with automated notifications and streamlined support, improved the overall user experience and contributed to a 25% increase in satisfaction. The more efficient operating model also reduced errors, improved billing cycle efficiency, enabled the organization to manage 30% more new projects, and shortened new client onboarding time by 20%, supporting faster and more scalable growth.