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success story

SSI SCHÄFER SHOP's digital transformation for a sustainable IT


SSI's Enterprise Resource Planning System (ERP) and the accompanying processes grew with time, starting with R/1 via R/2 and R/3 up to ECC 6.0 EhP7. Over the years, Schäfer Shop adapted their processes to their changing business needs. Thus, their solutions with regards to OCR and workflows were already modernized. However, innovation was always driven by the in-house development team.


The Nagarro and smartShift teams together handled the SAP S/4HANA compatibility and the challenge of adopting the specific solutions and developments in an automated way. At the same time, the Nagarro transformation model backed the adjustment of processes and the system landscape. Thus, on one hand an agile approach with many iterations was undertaken, and on the other, a proof of the SAP S/4HANA solutions through prototypes.

With the implemented functionalities, the recent Fiori roll-out, and first improvement projects, the company instantly benefitted from better data management, analytics, and insight-to-action use cases. Thus, the solution laid the ground for more process optimization. In the near future, as well in the long term, Schäfer Shop will be able to provide an optimized customer experience in their call centers and field service with SAP S/4HANA Customer Management. Additionally, thanks to SAP S/4HANA, the client now has the perfect foundation built for further improvement of the supply chain.
Well-founded SAP and, above all, industry know-how: Agile project management with precision landing. Everything top. We are very satisfied with the result.
Dr. Andreas Gruchalski
Head of IT, SchäferShop