Powering global travel retail agility with Databricks

The client's decentralized setup made global scalability difficult. Onboarding new stores was time-consuming, taking over 30 days due to the need for custom connectors, vendor-specific ETL logic, and siloed reporting. There was limited visibility across geographies, and inconsistent, delayed data slowed decisions. Responding to dynamic changes was challenging. They needed a solution that could scale globally, adapt to local nuances, and provide actionable insights across departments in real time.

Nagarro helped the client implement the Databricks Platform, which was built to be modular, metadata-driven, and globally scalable. Delta Lake and Unity Catalog enabled multi-country data ingestion with role-based access controls and audit-friendly lineage tracking. Databricks SQL combined with Power BI delivered localized dashboards from a centralized warehouse, while Databricks Workflows automated all ETL and data refresh tasks. Notebook and Git integration enabled reusable templates and rapid deployments. 

The unified platform enabled the client to transform global operations. Key use cases included harmonized KPI reporting across regions, inventory optimization, integrated visibility for smarter vendor negotiations, and data-driven staffing. For a particular store launch, dashboards for sales, staffing, and inventory were delivered on the first day itself, proving the solution's agility and repeatability. Real-time insights into sales, margins, and inventory improved promotion effectiveness.

• Store onboarding time dropped by 85% (from over 30 days to just 4–5 days).
• Better promotion led to 8-10% revenue growth.
• Manual reporting efforts were reduced by 30%
• Better visibility into performance boosted employee productivity by 10-15%.

Today, all stores are connected to a single governed platform, empowering faster decisions, optimized operations, and the agility to scale globally.