Powering digital reliability for an industrial manufacturer

Service Level Objectives (SLOs)

We established clear SLOs for each service, defining acceptable levels of reliability. This enabled teams to prioritize their efforts based on user impact and business goals.

Automation First

Manual tasks were minimized through automation. Routine maintenance, deployment, and scaling processes were automated, reducing the risk of human error and increasing consistency.

Blameless Postmortems

Instead of assigning blame for incidents, Nagarro enabled & implemented a blameless postmortem process. The focus shifted to understanding the root causes and implementing preventive measures.

Continuous Monitoring and Testing

Comprehensive monitoring and testing were implemented at every stage of the development pipeline. This allowed teams to catch potential issues before they reached production.

Load Balancing and Redundancy

Load balancing strategies and redundancy were employed to ensure services could handle sudden spikes in traffic and hardware failures without disrupting user experience.

Cultural Shift

A culture of learning from failures and celebrating reliability achievements was cultivated. Recognition and rewards were tied to maintaining and improving system reliability.

Dramatic Reduction in Downtime

Downtime due to system failures dropped by over 90%, leading to a significant increase in user satisfaction and retention.

SLO’s

We were able to achieve the Four 9's of SLO's.

Faster Incident Resolution

The mean time to recover from incidents decreased by 75% due to streamlined processes and improved incident response strategies.

Improved Development Velocity

With automated testing and deployment pipelines, development teams could release new features and updates faster, without compromising on reliability.

Financial Savings

The reduction in downtime and faster incident resolution translated into substantial cost savings, as less time and resources were spent on firefighting and recovery efforts. Over the course of four years Nagarro SRE Team was able to achieve 30% of Cloud infrastructure savings.

Enhanced Reputation

Product offerings from our clients earned a reputation for reliability and stability, attracting new customers and partners, and boosting its position in the market.