Future-ready diagnostics: Empowering next-gen service excellence with PALDIAG

The main challenge was to bridge the gap between dynamic hardware and firmware changes while providing a flexible yet robust software environment. In addition, it was crucial to ensure strong alignment between technical development and real-world service needs. Ensuring seamless operations and minimal downtime were critical priorities to maintain customer trust and operational excellence.

PALFINGER partnered with Nagarro to co-develop PALDIAG, an advanced diagnostic and configuration tool built on Microsoft .NET. The development team combined agile practices, deep hardware integration, and continuous real-world testing to consistently ensure the tool’s strong and reliable performance in service conditions.

 

Our constant collaboration and close monitoring with PALFINGER’s engineering and service teams led to a strong alignment between the evolving technical requirements and practical user needs. Each of these efforts played a pivotal role in delivering a solution tailored to both operational complexity and usability.

PALDIAG brings together many hardware profiles and particularities into one comprehensive solution. Each release cycle concludes with thorough testing efforts, where Nagarro played a central role in planning, performance analysis, and resolving potential issues. This consistent focus on engineering excellence and cross-team collaboration has ensured that PALDIAG aligns with business needs and meets PALFINGER’s high quality standards.