Optimizing last-mile delivery using Hyperautomation

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A machine vision-based digital solution to optimize operations and ensure seamless last-mile delivery using hyperautomation.

The context

Last-mile delivery is the most critical part of a courier delivery exercise. This step demands careful coordination to ensure that the parcels reach the intended delivery location at the right time. Customers today expect convenient and timely order deliveries making it crucial for logistic companies to optimize their last-mile delivery processes.

The client

Our client, a package management and locker solutions provider, wanted to optimize their last-mile courier delivery. Leveraging Nagarro’s Hyperautomation capabilities, they set out to enhance the accuracy, speed, and efficiency of operations and delivery workflows.

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challenge

With the increased adoption of digital locks, the delivery person would input the security code on the lock to deliver a shipment, making the process cumbersome. How could they automate the entire process of mailbox selection by mapping details with the name and address accurately? Any failure would result in incorrect deliveries and increased costs.

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solution

Nagarro built a machine vision-based AI solution to analyze the barcodes and text printed on courier boxes. With the help of the solution in the app, the device would scan and recognize the address area using Machine Vision and read the shipping label barcode. The answer would match the recipient’s name and address through an intelligent algorithm. With digital lockers installed, the right locker would open and notify the recipient of the delivery.

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outcome

The solution resulted in a significant increase in accurate deliveries with a reduction in delivery costs for partners. The client was able to successfully optimize their operations, ensuring seamless delivery and a seamless customer experience. Nagarro's expertise helped them improve the overall time-to-delivery for the logistics partners. In the era of social distancing, the client could successfully establish a safe and reliable delivery method.