One-stop shop for improved service management

Bringing customers and employees closer throughout the value chain, increasing transparency, and ensuring ease of customer service operations.

the story

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. In order to address business challenges and drive innovation, HOERBIGER created the New Ventures Lab. As one of the first lighthouse projects, they needed a solution to increase customer satisfaction as well as shorten the lead time for customer service requests. The solution build is intended to act as a one-stop solution for service management to reduce the gap between their customers and employees across the value chain.

challenge_icon

challenge

Improve customer satisfaction as well as shorten the lead time for customer service requests.

process_icon

process

Nagarro developed a state-of-the-art web and mobile-based solution to increase transparency and ease of operations.

solution_icon

solution

On-point inventory management establishing HOERBIGER as a data-driven committed partner for their customers.

read the full story

Nagarro experts improved services management enabling complete traceability of all components throughout the customer lifecycle, increasing transparency, ease of operations, and reducing maintenance turnaround time.

Download Case Study

contact us

Ginger is here
to help you

Ginger is our personal assistant who is going to help you reach the right person

Talk to ginger

ginger

1 of 4

1 of 4

2 of 4

2 of 4

3 of 4

4 of 4

skip

Hi!
I'm Ginger.

l’ll make sure your message reaches the right person. Just need you to answer some questions before.

What is your name?

Why do you wanna talk with us?

Interested in joining us? Visit our careers page to view job opportunities. For other job related queries, click next.

Thanks ! Could you also tell us where you work ?

Perfect, could I also get your email please?

Is there anything you want to tell us about your request? Some additional details?

I have read the Privacy Policy and agree to its terms.

We have received your message!

Thank you. We will get in touch with you soon.

Close

Please rotate your phone to access this form.