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Bringing customers and employees closer throughout the value chain, increasing transparency, and ensuring ease of customer service operations.

the story

HOERBIGER is active throughout the world in the energy sector, the process industry, the automotive industry, the mechanical engineering sector, in safety engineering, and in the electrical industry. In order to address business challenges and drive innovation, HOERBIGER created the New Ventures Lab. As one of the first lighthouse projects, they needed a solution to increase customer satisfaction as well as shorten the lead time for customer service requests. The solution build is intended to act as a one-stop solution for service management to reduce the gap between their customers and employees across the value chain.

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challenge

Improve customer satisfaction as well as shorten the lead time for customer service requests.

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process

Nagarro developed a state-of-the-art web and mobile-based solution to increase transparency and ease of operations.

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solution

On-point inventory management establishing HOERBIGER as a data-driven committed partner for their customers.

read the full story

Nagarro experts improved services management enabling complete traceability of all components throughout the customer lifecycle, increasing transparency, ease of operations, and reducing maintenance turnaround time.

Download Case Study

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