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success story

One-stop shop for improved service management

Bringing customers and employees closer throughout the value chain, increasing transparency, and ensuring ease of customer service operations.
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challenge
Improve customer satisfaction as well as shorten the lead time for customer service requests.
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process
Nagarro developed a state-of-the-art web and mobile-based solution to increase transparency and ease of operations.
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solution
On-point inventory management establishing HOERBIGER as a data-driven committed partner for their customers.
Vistra just went live with our first pilot customer in Texas and the users are happy with the system and its performance. We collected lots of feedback and are looking forward to continuing the development. I feel honored to be working in such a great team!
Dr. Gunther MACHU
Head of New Ventures Lab, Senior Vice President

read the full story

Nagarro experts improved services management enabling complete traceability of all components throughout the customer lifecycle, increasing transparency, ease of operations, and reducing maintenance turnaround time.