The Story

The client is one of the largest household goods retailers in Australia with more than 80 stores countrywide. A catalog only site with no eCommerce capabilities was limiting the client's online sales. The need of the hour was to build a strong eCommerce presence in a phased manner to improve sales and reduce dependency on physical stores. Nagarro was chosen as a prime partner to implement the complete omni-channel journey in multiple phases.

Challenge

Challenge

Lack of eCommerce capability and inferior content management system resulted in poor online sales and customer dissatisfaction. 

Process

Process

Nagarro introduced data models for nested packages and kits, adopted design patterns that enabled the separation of business logic & app UI, redesigned CMS components, product pages and cart flow, and rolled out a next-generation, cloud-based eCommerce platform.

Solution

Solution

Hybris based B2C platform for web, store, and mobile offered a seamless customer experience across channels, and a flourishing e-commerce website with rich features including AR, click and collect, delivery lead times led to an exponential increase in sales.

eCommerce_household furniture

When it comes to digital, Nagarro is our “Fantastic” partner. They have helped position our business to embrace omni-channel and our business and customers are ​benefitting from the seamless online and mobile experience they have delivered.

Numbers that matter

60min

click and collect for products in stock

1m+

visitors per week

130,000

sofas and lounges delivered each year