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success story

Making omni-channel eCommerce a reality

Driving higher sales growth and better customer satisfaction through an online eCommerce platform for one of the largest household goods retailers in Australia
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challenge
Lack of eCommerce capability and inferior content management system resulted in poor online sales and customer dissatisfaction.
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process
Nagarro introduced data models for nested packages and kits, adopted design patterns that enabled the separation of business logic & app UI, redesigned CMS components, product pages and cart flow, and rolled out a next-generation, cloud-based eCommerce platform.
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solution
Hybris based B2C platform for web, store, and mobile offered a seamless customer experience across channels, and a flourishing e-commerce website with rich features including AR, click and collect, delivery lead times led to an exponential increase in sales.
When it comes to digital, Nagarro is our “Fantastic” partner. They have helped position our business to embrace omni-channel and our business and customers are ​benefitting from the seamless online and mobile experience they have delivered.
Leigh McKnight
Head of Digital