Making insurance platform flexible to different payment options

As with most systems that evolved over the years, our client's payment ecosystem has grown organically. It did not give enough attention to different payment options available in the market, and each payment option they added was treated like a new integration.

This resulted in a complex software structure with little synergies between them that required considerable effort to maintain and incurred high costs.

When we tackle a solution, we are driven by Thinking Breakthroughs, and in this case, that made us consider not only the solution they needed now but also one that could scale for them tomorrow. We connected our client's platform with the Imburse platform – enabling all payment options with just one integration. Beyond that, we reworked their backend according to the latest frameworks, domain-driven design, and security processes like Tokenization and added support for paperless mandates, regulations, and customer notifications.

The client is achieving 6-digit cost savings now. They are similarly saving in maintenance activities. They can now offer a suite of modern payment options and can easily add ones by configuration in the Imburse platform. Successful digitalization means not just fixing the now but also considering the future, and a partner like Nagarro is always looking to add that kind of value.