Making insurance platform flexible to different payment options

Connecting with the Imburse platform with a single integration, reducing costs substantially

the story

In the insurance space, like in any industry, customer service and experience are essential competitive differentiators. Insurers collaborate with different partners and channels to focus on personalizing interactions with clients. They blend personal contact and digital tools to elevate sales, support, and claims services. To offer a seamless customer experience means the ability to provide all payment methods available in the market, among many other benefits. The insurance provider must deal with multiple complex integrations and bear their maintenance costs.

Our client, a global provider of insurance services, wanted to offer the highest flexibility to end consumers with different options for payment methods (mobile payments, wallet payments, debit and credit card payments, instant payments, etc.), and payment intervals (one-time payments, regular payments, mandates, refunds, paybacks, etc.).

At Nagarro, we adapted the client's application to reflect the business side of the payment options and integrated it with the Imburse platform (our partner), reducing the integration complexity and giving a considerable boost to ROI.

the challenge

As with most systems that evolved over the years, our client's payment ecosystem has grown organically. It did not give enough attention to different payment options available in the market, and each payment option they added was treated like a new integration.

This resulted in a complex software structure with little synergies between them that required considerable effort to maintain and incurred high costs.

the solution

When we tackle a solution, we are driven by Thinking Breakthroughs, and in this case, that made us consider not only the solution they needed now but also one that could scale for them tomorrow. We connected our client's platform with the Imburse platform – enabling all payment options with just one integration. Beyond that, we reworked their backend according to the latest frameworks, domain-driven design, and security processes like Tokenization and added support for paperless mandates, regulations, and customer notifications.

the outcome

The client is achieving 6-digit cost savings now. They are similarly saving in maintenance activities. They can now offer a suite of modern payment options and can easily add ones by configuration in the Imburse platform. Successful digitalization means not just fixing the now but also considering the future, and a partner like Nagarro is always looking to add that kind of value.

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Making insurance platform flexible to different payment options

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