Legacy CCM migration: Transitioning to Quadient Inspire |Success story

Legacy CCM migration: Transitioning from OpenText xPression to Quadient Inspire

the story

Our client is a large US-based life insurance group with USD 100+ billion in total assets. The client was using OpenText xPression and decided to migrate to Quadient Inspire as their next-generation CCM platform.

The client engaged us as their implementation and delivery partner, relying on our deep product knowledge and delivery experience on both OpenText xPression and Quadient Inspire.

We successfully delivered the project within the planned timeline and budget. We helped the client take advantage of Quadient Inspire automation, enabling faster time to market and increasing ROI.

challenge

The client had 100+ policy products and approximately 1300 correspondence documents residing in OpenText xPression.

Various types of xPression documents needed complex conversion solutions and customer-team change.

We had a tight timeframe and budget.

solution

Proposed a PoC that included consultative guidance on the target document structure and how the conversion will take place to meet the requirements.

Utilized hybrid delivery model to maximize benefits, including - time zone advantage to accelerate time to market, easy access to specialized services and skilled resources, and dedicated time to concentrate on core competencies.

Migrated all xPression products to the Quadient Inspire platform and re-designed the UI.

Converted more than 1,400 documents from xPression to Inspire.

outcome

Successfully delivered the legacy CCM migration project within the planned timeline and budget.

Designed and delivered a brand-new interactive communication experience, helping the client take advantage of Quadient Inspire automation.

Enabled faster time to market, thereby increasing ROI.

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