A holistic approach that accelerates your current vision while also making you future-proof. We help you face the future fluidically.
Digital Engineering

Value-driven and technology savvy. We future-proof your business.

Intelligent Enterprise
Helping you master your critical business applications, empowering your business to thrive.
Experience and Design
Harness the power of design to drive a whole new level of success.
Events and Webinars
Our Event Series
Featured Event
23 - 26 Jun
Booth #1692, Colorado Convention Center, Denver
Our Latest Talk
By Kanchan Ray, Dr. Sudipta Seal
video icon 60 mins
Discover more about us,
an outstanding digital
solutions developer and a
great place to work in.
Financial information,
governance, reports,
announcements, and
investor events.
News &
press releases
Catch up to what we are
doing, and what people
are talking about.
Caring &
We care for our world.
Learn about our ESG


Beyond Agility, the convergence of technology and human ingenuity.
talk to us
Welcome to digital product engineering
Thanks for your interest. How can we help?
success story

JSM Premium and Opsgenie revolutionize incident management

Streamlining IT operations: From alert overload to a unified command center
the challenge
Our client, a prominent European online gaming enterprise, faced a major challenge when they had to manage a large number of alert emails from multiple monitoring tools, namely Prometheus, Splunk, Apica, and more. This influx of alerts hindered their ability to efficiently sift through and prioritize them. This problem also affected their ability to effectively process critical information, resulting in prolonged incident resolution times. The absence of comprehensive reporting, combined with difficulties in tracking team availability and centralizing incident response, exacerbated the situation, highlighting the need for a more streamlined ITSM solution.
the solution
To enhance incident response efficiency, we integrated over seven monitoring tools with Opsgenie, incident management system in JSM DC via Python-based custom built OEC (Opsgenie Edge Connector). This integration enabled Opsgenie to consolidate alerts from multiple sources, streamlining workflows and reducing incident resolution times. Additionally, responder assignment was automated using on-call schedules, ensuring round-the-clock coverage. Opsgenie's reporting capabilities facilitated actionable and comprehensive analysis of incident metrics, fostering accountability and driving continuous improvement. Two years later, we further optimized our solution by migrating it from JSM DC to JSM Cloud Premium, enhancing its efficiency and scalability.
the outcome

The implementation of Opsgenie alerting and incident management solution revolutionized the approach to handling incidents, resulting in a more efficient and collaborative environment. By centralizing incident response procedures, the client witnessed:

  • A significant reduction in incident frequency and volume, resulting from a more proactive approach to addressing issues.
  • A noticeable improvement in resolving issues swiftly and effectively, resulting in improved service reliability.
  • A significant boost in efficiency, streamlining workflows and optimizing resource allocation.

This also fostered greater team collaboration, ensuring a more coordinated response to critical incidents with Opsgenie’s escalation mechanisms.