Migrating ERP to Infor M3 CloudSuite for Efficiency & Impact

The client wanted to upgrade its on-premises ecosystem built on Infor M3 business and move to a cloud-based platform, migrating their systems and processes to M3 CloudSuite. They also sought functional and development support for their existing Infor M3 v13.3 until we completed the migration process. The main ask from the client was to ensure business continuity during the migration process and the sequential go-live of their multiple legal entities spread across the globe.

Nagarro partnered with the client in the ERP system migration to M3 CloudSuite, while supporting the existing Infor M3 v13.3 (on-prem) applications. The implementation included integrating the in-house apps with M3 Cloudsuite through custom APIs and IEC/MEC. The team also ensured the integration of the new system with CPQ and Zilliant through a web app adapter, functional setups, and custom APIs. We built an in-house customized security matrix over the M3 security layer to ensure the highest cyber security levels and a state-of-the-art health monitoring dashboard to monitor overall system health based on multiple parameters, like CPU usage, memory consumption, and scheduled jobs. 

We helped the client ensure the business continuity of critical operations through timely solutions and critical developments. Event-based automation of 80% of the invoicing workflows helped increase productivity substantially. It helped the client reduce the time for creating items, customers, suppliers, and invoices by 50%. The number of support tickets decreased by 30%, and the average issue resolution time decreased by 20%. This led to improved customer service levels and satisfaction.