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success story

A one-stop-shop for customer service management

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challenge

The client wanted a one-stop services management application that would increase transparency and ease of operations and enable the complete traceability of components along the customer lifecycle. At the same time, HOERBIGER wanted to have an effective communication channel connecting the employees and the customers that would eventually lead to elevated customer satisfaction.

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solution

Nagarro developed a web and a mobile application called Vistra to streamline the internal processes such as managing and tracking different product parts and effectively communicating with the customers. The web application took care of logistics for all the parts and monitors the condition of components installed on the client site. The mobile application supports field maintenance activities, like scanning and serialization of valves. 

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outcome

Our solution enabled the client to achieve both reduced maintenance time and higher customer satisfaction levels while becoming data-driven and digital. HOERBIGER was able to utilize existing data to provide better customer service. With the Vistra application, they implemented an on-point inventory management system that enabled full transparency in the repair processes and increased the product lifetime by timely inputs on required maintenance and repair.

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