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success story

Enabling mobility-as-a-service with digital car rental platform

Delivering empathetic customer experience through new mobility models
challenge
challenge

The client witnessed a shift in customer interests towards a shared economy, commoditization of car as a product, and increased car ownership cost in one of its major markets. The goal was to create an empathetic ownership platform that can utilize the automaker’s vast dealer network & inventory in a better way.

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solution

Nagarro co-created an omnichannel digital car rental platform, offering long-term and short-term rental options. The platform provides a host of features like digital verification of the customer, model selection over a vast network of dealers, seamless payment, usage & settlement services, vehicle geo-fencing and immobilization, insurance, and service center integration, thus making car renting convenient, economical, and digital.

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outcome

The solution offers customers with personalized alternatives meet their evolving mobility requirements. It unlocks a new revenue stream for the automaker, leveraging an ecosystem of partners, dealerships, and service centers.