en
English (United States) English (United States)
industries
Explore how digital product engineering can transform your industry.
view all industries
 
services
Accelerate your vision with technologies that are both agile and cutting-edge.
view all services
 

Thinking Breakthroughs

Explore our best ideas
Filter by Goal

Modernize

Optimize

Innovate

Disrupt

Transform

Trending technologies
AI and ML
Data Science
IoT
Low Code
API-Management
AQT
Cloud
Agile
DevOps
Chaos Engineering
Data Mesh
Industry
Automotive
Banking and Financial Services
Insurance
Energy and Utilities
Gaming and Entertainment
Software & Hi-Tech
Life-sciences and Healthcare
Media and Publishing
Retail and CPG
Telecommunications
Travel & Logistics
Industry and Automation
Non-profits and Education
Public Sector

Events and Webinars

Find more exciting events
Our Event Series

Sommelier

Turntable

Featured Event

Automate and Accelerate your Risk Management Process

06 Dec
14:00 - 15:00 CET
Register
Our Latest Talk

Innovation powered by world class research

By Kanchan Ray, Dr. Sudipta Seal
video-icon 60 mins
Watch talk
Minimum 2 characters required.
About
nagarro
Discover more about us,
an outstanding digital
solutions developer and a
great place to work in.
About us
Investor
relations
Financial information,
governance, reports,
announcements, and
investor events.
Nagarro IR
News &
press releases
Catch up to what we are
doing, and what people
are talking about.
News center
Caring &
sustainability
We care for our world.
Learn about our ESG
initiatives.
Learn more

Fluidic
Enterprise

Beyond Agility, the convergence of technology and human ingenuity.
Learn more
Thinking about
becoming a Nagarrian?
get to know us
Check our open positions
Africa & Asia-Pacific
Central & South America
Europe
Middle East
North America
talk to us
Welcome to digital product engineering
Thanks for your interest. How can we help?
view contact details
 
 
English (United States)
success story

Enabling digitalization of customer life-cycle management at Zain

How we helped them connect with millions of customers at a personal level?
challenge_icon
challenge

Move away from traditional methods of customer life-cycle management that compromised the user experience and limited the product offerings.

Cater to dynamic business policies, the need for faster time-to-market, and most importantly, understand and create the infrastructure to serve Zain and other telco (non-Zain) customers on a single platform.
process_icon
solution
Nagarro created a highly interactive mobile application to cover the entire span of customer life-cycle management right from acquisition to onboarding, up-sell/cross-sell, and customer service. It provides its customers access to a vibrant ecosystem of ecommerce partners, enabling a seamless customer journey. The app was developed using Magento, and microservices-based architecture was used for the backend.
solution_icon
outcome
The application enabled Zain to leap from a limited portfolio of traditional services to a diverse portfolio of digital services and omni-channel offerings. The transformation reduces the customer churn and the “cost-to-serve” per customer.

What can we help you achieve?

Work with us Apply for job

Stay up to date with insights
from Nagarro!

©2023
close

Ginger is here
to help you

Ginger is our personal assistant who is going to help you reach the right person
ginger

Cancel
ginger
Thank you for getting in touch with Nagarro!
Close