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success story

Digitizing the motor insurance journey

The creation of a self-service mobile app enabling new business and the seamless underwriting of vehicle insurance for retail policyholders and agents.
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challenge
To build a seamless end-to-end journey for policyholders and agents, including quotations, payments, certificate pick-up, valuations, notifications, policy servicing, claims, lead generation, opportunity management, commission management, reports, and dashboards, among various other features.
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solution
Nagarro developed an immersive mobile app to digitize the vehicle insurance journey. Prospects and policyholders can purchase or renew their vehicle insurance, file claims, and stay up-to-date on their policy records. Also, the app gives the location of partner garages in case of an accident. The agents have access to features, such as premium calculators, account management, pre-insurance inspection, and renewal on-the-go, making them more effective and efficient when interacting with prospects and policyholders.
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outcome
The insurer has become one of the leading and digitally advanced players in East Africa. The mobile app launch has also given them a strategic advantage with policyholders and agents now switched to a remote working set-up. The shift from traditional to digital channels allowed them to access insurance-related services more quickly and securely.