Digitizing motor insurance journey

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The creation of a self-service mobile app enabling new business and the seamless underwriting of vehicle insurance for retail policyholders and agents.

the story

Our client is one of the largest insurers in East Africa. They set out to provide a quick and secure experience for their policyholders, insurance purchases, renewals, and easily enable report claims on their mobile devices. The client also wanted to build a virtual assistant for agents to manage their clients, develop insurance leads, track renewals, and manage commissions through a wallet-based system. Nagarro was onboarded as a product implementation partner to realize this vision and pave the way for the insurer to become one of the leading market players in the region.

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challenge

To build a seamless end-to-end journey for policyholders and agents, including quotations, payments, certificate pick-up, valuations, notifications, policy servicing, claims, lead generation, opportunity management, commission management, reports, and dashboards, among various other features.

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solution

Nagarro developed an immersive mobile app to digitize the vehicle insurance journey. Prospects and policyholders can purchase or renew their vehicle insurance, file claims, and stay up-to-date on their policy records. Also, the app gives the location of partner garages in case of an accident. The agents have access to features, such as premium calculators, account management, pre-insurance inspection, and renewal on-the-go, making them more effective and efficient when interacting with prospects and policyholders.

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outcome

The insurer has become one of the leading and digitally advanced players in East Africa. The mobile app launch has also given them a strategic advantage with policyholders and agents now switched to a remote working set-up. The shift from traditional to digital channels allowed them to access insurance-related services more quickly and securely.