success story

Building a future-ready digital marketplace for Dublin Airport

About the client

Dublin Airport Authority (daa) is a global airport and travel retail group with operations in 15 countries around the world. daa manages one of Europe’s busiest international hubs with 32 million passengers annually and is rapidly expanding in terms of growth and revenue.

     

 

dublin airport authority logo

 

Business needs

daa aimed to transform its passenger service offering through a unified, mobile-first digital marketplace. The envisioned platform would integrate multiple airport services (such as car parking, fast track, and lounge access) as well as bus bookings, while supporting a future roadmap within a multi-tenant system.

To build this next-generation marketplace, daa partnered with Nagarro to develop a modular, cloud-native platform on Azure.

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Challenges

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Fragmented digital experience leading to brand dilution

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Disjointed booking journey due to third-party redirections
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Limited data visibility and no end-to-end analytics tracking
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Inability to scale and launch new revenue streams easily
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The solution

Nagarro and daa teams got together to develop a next-generation e-commerce marketplace using a modular, cloud-native design on Azure.

Key features of this solution:

  • Unified digital experience: A modern ecosystem for daa with a new design framework for a seamless, branded experience across desktop, mobile web, and app.

  • Centralized booking platform: Next-generation digital commerce marketplace with unified cart and single payment for parking, fast track, lounges, bus, and future products, giving full control of the booking journey.

  • GA4 analytics implementation: Comprehensive GA4 setup to track the full customer journey for data-driven insights, optimized funnels, and effective marketing.

  • Scalable, future-ready architecture: Modular, API-driven, multi-tenant platform enabling rapid onboarding of services, reducing vendor dependency, and accelerating innovation.
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Results

The new digital marketplace unlocked numerous benefits, including:

  • Enhanced passenger experience: A single digital platform for effortless discovery, booking, and payment

  • Incremental revenue growth: Cross-selling opportunities across services such as parking, fast track, and lounge access

  • Operational efficiency: Streamlined order management for lesser manual effort and automation robustness

  • Scalable growth foundation: Cloud-native, API-first design for new mobility and travel services with minimal integration efforts

  • Future-ready platform: A resilient, secure, modular marketplace to align with daa’s strategic vision for continued digital transformation
passenger at a smart airport

Implementation highlights

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Real-time sync of inventory and booking data from multiple suppliers into a unified digital marketplace

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Stripe-based payment orchestration across backend and frontend for multi-vendor transactions

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Mobile-first optimized web app ensuring consistent customer experience across all devices

Customer Testimonial

"Nagarro played a central role in helping us deliver a large-scale digital transformation programme, including the launch of a new digital eCommerce marketplace. Their technical capabilities across infrastructure, architecture, and integration provided a strong foundation for our new platform. The project was highly complex, involving rapid scaling and the formation of new teams with tight deadlines.
Nagarro showed real flexibility—not only in adapting to the evolving delivery model, but also in accommodating our internal resourcing pressures when it mattered most. The result is a significantly improved customer experience, and we value their continued support as a trusted delivery partner in our ongoing digital journey."

 

 – Graeme Byrne, Head of Development, daa plc

Graeme Byrne_Head of Development_daa_1