Driving efficiency and savings through ServiceNow transformation

The client faced the challenge of establishing standardized work processes to reduce redundant efforts and achieve better cost optimization. They required complete end-to-end tracking of ideas and demands to improve visibility across the project lifecycle. Additionally, harmonizing interactions and interfaces with the business was essential to enable smoother collaboration between teams and functions.

Nagarro addressed these challenges by creating a customized Change Management Framework tailored to the client’s specific needs. This framework created awareness and readiness for the upcoming change, provided employees with the necessary information and training, and empowered them to confidently implement change. Furthermore, Nagarro ensured that mechanisms were in place to sustain a smooth transformation.

The transition to ServiceNow resulted in measurable and lasting benefits. The client achieved $1 million in cost savings through optimized processes and reduced redundancy. 
The migration also enabled harmonized business interactions and interfaces, establishing a unified approach to collaboration. By introducing a standardized model for global governance, well-defined KPIs, and a single source of truth, Nagarro helped the organization achieve greater efficiency and transparency at scale. 
Additionally, the client now benefits from comprehensive end-to-end tracking across the entire lifecycle, from idea generation and development to ongoing operations, driving continuous improvement and greater business agility.