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success story

Migrating legacy documents to
Quadient Inspire

Modernizing insurance correspondence with CCM
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challenge

The client had worked with Quadient consultants to select and implement Inspire as their CCM platform, but they were unable to hire capable resources in-house. They began the project with onshore resources, but costs were prohibitive.

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solution

Provided US-based consultants who coordinated priorities and project scope between the client team in the US and our offshore project team.

 

Created a framework for specifying documents for client approval and turned the approved documents into fully implemented and tested templates.

 

Rationalized all legacy content and created a new document series in Inspire from scratch.

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outcome

Upgraded client's legacy document platform, leveraging all the functionalities of Quadient Inspire.


Our new templates streamlined the process of developing their entire library of documents in 6 languages.


We used "cost and production efficiencies" to build a bigger hybrid on-shore/off-shore implementation team that was 3X more productive than the original team, saving the client around USD 1 million over the traditional consulting approach.

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Client centric