success story

Just ask AGNES! ASFINAG’s AI-driven knowledge hub

challenge
Business objective

ASFINAG needed an efficient onboarding and knowledge-sharing solution to support its employees while optimizing HR and IT operations.

Solution
The solution

Nagarro implemented AGNES, an AI-powered assistant integrated with Microsoft Teams, leveraging Generative AI (GenAI) and NLP to enhance employee productivity and streamline processes.

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The outcome

AGNES is redefining how ASFINAG manages knowledge and employee productivity, with ongoing innovations further solidifying ASFINAG’s innovation-driven approach.

Key Features

  • AI-driven search across 100+ documents
  • Expert discovery via ASFINAG’s internal skill system
  • 150+ predefined Q&As and 780 conversational responses
  • Continuous improvement roadmap with new features

The result

€220k+
annual cost savings
through AI-driven efficiency
30%
employee adoption rate
within the first rollout phase
Reduced HR and IT workload
through automation
Enhanced employee experience
with personalized AI responses
AGNES has made remarkable progress in a short period. Many of our requests have already been implemented or are in the planning stage, and AGNES is already providing useful answers. Since the beginning of the AI trend, we have made significant advancements and are pleased to have chosen Nagarro as our AI partner for this solution.
Bernd Datler
CIO, ASFINAG

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