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success story

95% automation elevates financial innovation

Nagarro's tech expertise drives customer experience and efficiency for Bajaj Finserv
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challenge
They wanted a strong digital presence and provide personalized user experience to increase their customer base. They needed to streamline their internal processes along industry standards, incorporate an efficient QA testing & automation strategy, improving overall application quality, acting agile throughout this process. Due to low client ratings, a quick release to the market was crucial. The manual testing process involved functional, API and visual testing and boundary value analysis check for over 1700 webpages across 22+ product and service categories defined along with their journey flows. Introducing test automation was highly necessary.
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solution
Nagarro together with the client defined a QA testing strategy and end-to-end procedures with a focus on timely, high-quality releases. Agile practices were successfully established for internal projects. Our A2A DRIVEN automation framework enabled full automation for writing test scripts, full test automation coverage for web and mobile related functional and API testing, ensured smooth integration with continuous integration tools and allowed parallel execution of test cases using Selenium Grid environments. Visual Testing solution helped manage frequent content changes on the pages with high traffic load. Continuous tracking and analysis of the quality metrics enabled preventive actions. Team also participated in testing end-to-end product and service journeys under varied multiple environments. Also, proposals were made to improve testing coverage in terms of performance and accessibility too.
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outcome
  • 95% automation for regression and sanity suite with the help of A2A DRIVEN framework, which dramatically reduced manual testing efforts.
  • Adoption of agile and scrum methodologies, CI/CD pipeline integration.
  • Increased automation and manual test coverage using multi-platform support by implementing browser stack tool integration.
  • Test automation for broken links – over 1000 links are tested in one go.
  • Timelines improved for multiple features covered under different product segments like Loans, Cards, B2B marketplace, Investment Marketplace (FD, SDP, Mutual Funds), Credit Pass etc.
  • The digital journey metrics consisting of digital agent onboarding, digital payments, digital insurance etc. all showed signs of growth.
  • Overall customer satisfaction significantly improved in terms of user experience.
I highly recommend the technology services provided by Nagarro over the past 15 months. Their expertise and dedication to delivering reliable and efficient technology-based QA solutions have been a great asset to our unit. From the initial setup of our project to ongoing enhancements work, the team at Nagarro has consistently demonstrated their technical proficiency and problem-solving skills. Their commitment to our goals has resulted in increased productivity and efficiency within the quality engineering team. Overall, we have been extremely satisfied with the IT services provided by them. We highly recommend their services to any organization looking for a reliable and effective IT partner.
Abhijeet Teware
National Lead, Bajaj Finserv