Improved productivity in tower inspection & repair using Assisted Reality

An AR-driven solution to simplify processes and enhance efficiency for technicians.

the story

A1 Telekom Austria Group is a leading provider of digital services and communication solutions in Central and Eastern Europe with around 25 million customers. The client needed a solution that simplified the process of inspection and maintenance by eliminating the traditional ways of tower inspection. Nagarro did a joint workshop with A1 to understand their real ground challenges. We collectively came to an AR-based solution that enabled field engineers and remote experts to connect in real-time and manage the inspection process seamlessly.

challenge

Eliminate the dependencies on experts going to multiple geographical locations to perform acceptance tests. Minimize the iterations of inspection required as deficiencies were getting uncovered later during acceptance. Reduce inefficiencies, improve acceptance tests speed, and enhance workforce productivity by creating a simpler and time-saving inspection process that didn’t involve coordination among all stakeholders.

process

Nagarro developed an Assisted Reality based solution in partnership with Google, Upskill and Vuzix enabling field engineers and remote experts to interact seamlessly in real-time for managing the tower inspection process. The process is now controlled remotely by the network expert to guide the field engineers and resolve deficiencies at runtime. Smart Glass provides documentation including real-time videos along checklists. The solution supported the hands-free operation, voice-controlled navigation, documentation of evidence and step-by-step workflow instructions.

outcome

The AR-driven inspection made the entire process efficient and reduced the acceptance process time to 40 mins from 3 hours per task. It enabled the discovery of more deficiencies and resolutions at runtime. This solution was piloted across 20+ sites in the Vienna region. Further, we have integrated our solution with the client IT environment to provide end-to-end stability and performance.

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Improved productivity in tower inspection & repair using Assisted Reality

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