Our client's existing process for driving field sales and managing dealer relationships was manual and paper-based. The sales officers faced challenges in planning and performing visits and organizing their tasks. Simultaneously, the dealers also lacked tools that could enable them to create and track orders, make payments, raise complaints, track sales performance, and other activities. The current dealer process had an over-dependence on sales offices and officers. The operations involved paper-based workflows, resulting in delayed order creation and processing, leading to a below-par dealer experience. Due to the limited process visibility to the dealers, they were reliant on calls and emails to track orders, complaints, and other tasks. The client envisioned developing mobility solutions for dealers and field sales officers to aid them in their operations, provide easy access to information and facilitate seamless collaboration between dealers and sales network.