Most organizations do not struggle because they lack processes. They struggle because the processes they rely on no longer reflect how work really happens.

Our process assurance advisory helps leaders see that gap clearly, as we independently examine how business and operational processes are designed, followed, and governed. These insights are translated into practical actions, closing the gap between intent and execution.

Businesses achieve stronger control, have fewer surprises, catapulting their goals. Looking beyond compliance, we build processes that leaders can trust under pressure.

What we do

Strengthen operations with clarity, confidence, and control.

Our process assurance advisory is designed to test how critical processes actually perform, not just how they’re documented. We work across compliance, risk, and operations to surface weaknesses early and help teams correct them before they become failures.

Our work is modular and interconnected by design, so you can engage with us at any point or across the full assurance lifecycle.

Process diagnostics
Process diagnostics

End-to-end review of business and operational processes to surface breakdowns, inefficiencies, and risk especially where design and execution diverge.

Audit and assessment design
Audit and assessment design

Tailored audit and assessment approaches aligned to the organization’s operating context, regulatory obligations, and risk profile.

Independent evaluations
Independent evaluations

Objective, third-party assessments that provide a clear, unbiased view of process effectiveness and control.

Non-compliance identification and reporting
Non-compliance identification and reporting

Systematic identification and reporting of deviations from expected controls, standards, or process intent.

Gap closure guidance
Gap closure guidance

Prioritized, practical guidance to address compliance and operational gaps that matter most in real operations.

Post-remediation reassessment
Post-remediation reassessment

Structured reassessment to confirm corrective actions are effective and controls are operating as intended.

Each capability stands on its own, forming a continuous assurance loop. They help organizations move from insight to action, and from remediation to sustained control, even as scrutiny, scale, or change increases.

Our expertise

Depth of experience across the full audit and assurance lifecycle, with a consistent focus on objectivity, structure, and resolution.

End-to-end lifecycle support

From diagnostic review through remediation validation and reassessment.

Independent, unbiased evaluation

Clear separation from delivery to support transparency and credibility.

Structured, context-aware methodologies

Tailored to industry, regulatory, and operational realities.

Resolution-focused assurance

Emphasis on closing gaps, not just reporting them.

 

Why choose us

A practical, execution-oriented approach to assurance that addresses common gaps in compliance and audit programs.
Employees of Nagarro
Practitioner-led assurance

Work is led by experienced practitioners, bringing implementation-level insight rather than purely theoretical guidance.

Deep standards and framework knowledge

Strong alignment with global frameworks such as ISO, CMMI, and ITIL, applied with judgment rather than rigid adherence.

Accelerated gap closure

Non-compliance is addressed through focused, compliance-driven actions that reduce time to resolution.

Outcome-driven focus

Emphasis extends beyond assessment to measurable improvement and sustained control.

Assurance is used to strengthen operations, instead of being treated as a final goal.

Our approach

A collaborative, outcome-focused approach that combines onsite discovery with offshore execution to deliver context, efficiency, and scale, guiding teams from diagnosis to resolution with structure and clarity.

Success stories

Our client is a leading testing services provider enabling enterprises with test automation, training, and QA consulting.

Challenge: Absence of a structured audit framework limited their ability to meet ISAE 3402 Type I & II assurance requirements, affecting confidence in IT control effectiveness.

Nagarro’s solution:

  • Conducted a comprehensive audit gap analysis against ISAE 3402 standards.
  • Defined a standardized audit framework covering governance, control design, testing, and evidence management.
  • Developed audit templates, checklists, and reporting mechanisms to ensure consistency and traceability.
  • Provided training and guidance to strengthen internal audit capability and process ownership.

Outcome:

  • Established an ISAE 3402-aligned audit framework for IT controls.
  • Improved audit readiness, transparency, and control assurance.
  • Enabled consistent and repeatable audit practices through a structured repository.
A person actively engaged in coding or programming.

Our client is a premier delivery center specializing in digital solutions for industries like hydropower, pulp and paper, textiles, steel, and more.

Challenge: The client lacked a defined assurance mechanism to evaluate and ensure quality and process compliance. This made it difficult to validate process adherence, ensure audit readiness, and maintain transparency. Hence, they wanted to improve overall process maturity and prepare for a potential CMMI appraisal.

Nagarro's solution:

  • Hybrid engagement: 2 weeks onsite and 6 weeks offshore. 
  • Conducted gap analysis and identified control and compliance deficiencies.
  • Defined an audit framework with checklists, sampling techniques, and compliance tracking mechanisms.
  • Executed readiness reviews, process audits, and compliance validation activities to assess QMS effectiveness.

Outcome:

  • Designed a Quality Management System (QMS) audit framework aligned with audit and compliance standards.
  • Identified non-compliances (NCs) through dashboards and reporting and supported their timely closure to ensure deliverables remained unaffected.
  • Improved transparency, accountability, and audit preparedness across business operations.
  • Enabled proactive identification and mitigation of compliance risks.
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Industries in focus

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BFSI

telecom

Telecom

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IT/ITES

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Manufacturing

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Government / Public Sector

Want to convert assessment findings into real, measurable improvements?

Partner with Nagarro to gain independent, end-to-end assurance advisory that strengthens your processes, ensures compliance, and drives operational excellence.

Let us help you evaluate, remediate, and optimize with precision through structured assessments and solutions tailored to your needs.

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Building stronger processes for outcomes you can rely on