Dispute case management

Dispute case management in SAP

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With Nagarro’s dispute case management solution for SAP ECC and SAP S/4HANA On-premise, companies gain an ideal tool to process clarification cases quickly and efficiently. This significantly reduces processing time and costs, while sustainably lowering outstanding receivables (DSO).

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Clarification Item Management

How Dispute Case Management works

Efficient clarification case management with automation, proactivity, and full transparency

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1. Automated clarification processes
Automatic creation of new clarification cases and intelligent assignment to responsible employees.
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2. Proactive and efficient processing
Early resolution of disputes before deductions occur and automation of standard tasks such as correspondence, clearing, and dunning blocks.
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3. Transparency for management
Integrated management information system providing full visibility and enabling well-informed decisions.

Features at a glance

All relevant documents and information are continuously updated within each clarification case.
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Clear task lists for all involved employees ensure efficient processing.

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New clarification cases are automatically captured and transferred into the system.

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Disputes can be resolved early before leading to deductions.

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The system automatically determines the responsible employees for each case.

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Routine tasks such as correspondence, clearing, or dunning blocks are efficiently automated.

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“With our SAP Add-ons, companies can make better use of their resources and seamlessly integrated data as a means of generating greater value added.”

 

 – Oliver Mosick, Senior Sales Manager, Nagarro

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