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Omnichannel communications for intelligent CX

Organizations are rethinking their customer engagement to ensure long-term stickiness. They want to shift from transactional to more interactive communication, developing value-centric relationships over the customer's lifetime value. The focus now is on the interactions after customer acquisition, like – quotes, customer onboarding, contracts, welcome kits, bills, statements, upsell/cross-sell communications, etc.
Having partnered with numerous customers over 2 decades, we at Nagarro understand that a business has an opportunity to delight customers at every interaction - in real-time and through the channels of choice.

Our CCM Services and Offerings

Nagarro helps organizations harness the power of cloud, automation, mobility, and analytics by designing tailored omnichannel CCM (Customer Communications Management) solutions - to meet diverse communication needs in a compliant manner.

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Consulting

  • CCM platform selection and evaluation
  • CCM maturity assessment
  • CCM architecture consulting

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Implementation

  • Platform configuration
  • Develop interactive, batch & on-demand communications
  • Content management
  • Integrations – Core systems, ERP, CRM
  • Workflow automation
  • Omnichannel delivery
  • Quality assurance
  • Project management

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Managed Services

  • 24x7 application support
  • Installation
  • End-user testing
  • Platform upgrades
  • Legacy migration
  • Platform consolidation
  • Hosting – On prem/ Cloud

Our platform expertise

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Our success stories

Modernizing insurance correspondence

A leading US-based not-for-profit health insurer partnered with us to implement Inspire as their CCM platform. We successfully upgraded the legacy document platform, saving the client around USD 1 million over the traditional consulting approach.

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Modernizing insurance correspondence

Migrating legacy customer communications

A leading US-based life insurance group partnered with us to migrate their legacy CCM (OpenText xPression) to  Quadient Inspire. We designed and delivered a brand-new interactive communication experience, enabling faster time to market.

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Migrating legacy customer communications

Upgrading CCM platform

We upgraded the OpenText xPression CCM platform from v4.1 to v4.7 - for a leading US-based mutual life insurer. The project had many challenges, including several regression bugs. However, we delivered 280,000 proofed pages across 80 categories.

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Upgrading CCM platform

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