Events and Webinars

Our Event Series



Featured Event
04 - 05 Oct
Booth #24 | Messe Wien, Vienna
Our Latest Talk
By Kanchan Ray, Dr. Sudipta Seal
video-icon 60 mins
Minimum 2 characters required.
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Omnichannel communications for intelligent CX

Organizations are rethinking their customer engagement to ensure long-term stickiness. They want to shift from transactional to more interactive communication, developing value-centric relationships over the customer's lifetime value. The focus now is on the interactions after customer acquisition, like – quotes, customer onboarding, contracts, welcome kits, bills, statements, upsell/cross-sell communications, etc.
Having partnered with numerous customers over 2 decades, we at Nagarro understand that a business has an opportunity to delight customers at every interaction - in real-time and through the channels of choice.

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Our CCM Services and Offerings

Nagarro helps organizations harness the power of cloud, automation, mobility, and analytics by designing tailored omnichannel CCM (Customer Communications Management) solutions - to meet diverse communication needs in a compliant manner.


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  • CCM platform selection and evaluation
  • CCM maturity assessment
  • CCM architecture consulting

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  • Platform configuration
  • Develop interactive, batch & on-demand communications
  • Content management
  • Integrations – Core systems, ERP, CRM
  • Workflow automation
  • Omnichannel delivery
  • Quality assurance
  • Project management

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Managed Services

  • 24x7 application support
  • Installation
  • End-user testing
  • Platform upgrades
  • Legacy migration
  • Platform consolidation
  • Hosting – On prem/ Cloud

Our platform expertise

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Our success stories

Modernizing insurance correspondence

A leading US-based not-for-profit health insurer partnered with us to implement Inspire as their CCM platform. We successfully upgraded the legacy document platform, saving the client around USD 1 million over the traditional consulting approach.

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Modernizing insurance correspondence

Migrating legacy customer communications

A leading US-based life insurance group partnered with us to migrate their legacy CCM (OpenText xPression) to  Quadient Inspire. We designed and delivered a brand-new interactive communication experience, enabling faster time to market.

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Migrating legacy customer communications

Upgrading CCM platform

We upgraded the OpenText xPression CCM platform from v4.1 to v4.7 - for a leading US-based mutual life insurer. The project had many challenges, including several regression bugs. However, we delivered 280,000 proofed pages across 80 categories.

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Upgrading CCM platform

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