A possible (if not typical) product configuration scenario could be the sales user configures a certain product pretty much the same way every time, with only minimal changes in one or two fields. Though Oracle CPQ provides an option to mark a product as a favorite, it will not refresh any dynamic data (such as pricing) while adding the favorite product for different quotes. This means we might need to configure the same product again.
If only there could be a mobile app with a chatbot to send a message saying, “Please create a quote with your Favorite product ABC”! The bot could then take care of the request and responds with the Quote ID for the ABC product added with dynamic pricing. How convenient!
To solve this process and increase the efficiency of the quote-to-order journey, we developed an app called Swift Quoting that not only creates/modifies quotes and adds the product but also helps users send these requests, even if they are offline.