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Turntable

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27 Feb - 02 Mar
Booth #6B2 (Hall 6 - Show floor) | Fira Gran Via, Barcelona
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Welcome to digital product engineering
Thanks for your interest. How can we help?
 
 

Redefine your CX

Champions of customer service

Nagarro is a Zendesk implementation partner. The partnership provides best-in-class CRM solutions to address the challenges thrown by digital transformation and ever-changing customer needs and expectations.

This collaboration blends Nagarro’s expertise in technology, innovation, and service excellence with Zendesk’s customer engagement platform in delivering a 360-degree customer experience backed by intelligent CX analytics.

Nagarro Zendesk partnership

We provide AI-powered Zendesk solutions in:

Customer Service

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Customer service is critical to business growth. Zendesk provides a complete range of customer service features, including omnichannel connectivity, messaging, live chat, a help center, knowledgebase, chatbots, and more.



 

 

Sales

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Zendesk Sell is a sales team automation software that helps qualify leads for potential customers. It gives support agents more context from the sales process and allows them to notify sales of opportunities that surfaced during a support conversation.
Sunshine

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Zendesk Sunshine is a fast, open, and reliable CRM platform (built on AWS) that connects customer data from multiple platforms to maximize agent productivity. With this, we can customize the agent workspace to be more organized and save time with no-code tools to automate processes.


 

Marketplace

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Zendesk provides many applications, themes, and almost everything to improve and enhance agent workflows with diversified functionalities. It brings businesses together by integrating the tools like CRMs, social media, etc.

 

Zendesk solutions

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How we deliver Zendesk solutions

Consultancy Services

We will guide you in transforming your customer interactions in the most advanced and optimized way.

•    Discovery workshops 
•    CX transformation
•    POCs
Nagarro Zendesk partnership - Consulting services

Implementation Services

Our Zendesk-certified experts and SMEs help with standard and customized implementations to make sure you get the maximum value.

•    Solution implementation
•    Training


Nagarro Zendesk partnership - Implementation services

Support Services

Our round-the-clock support services ensure stability, scalability, and performance for all your Zendesk solutions.

•    Operational services
•    Service models
Nagarro Zendesk partnership - Support services

Business benefits

(Source: Zendesk)

78%
better customer interactions & faster time to action
83%
more transparency in making business decisions
2X
revenue growth

Domains across which we deliver Zendesk solutions:

 

Automotive

Banking & Financial Services

Energy & Utilities

Gaming & Entertainment

Life Sciences & Healthcare

Manufacturing

 

 

Media & Publishing

Non-profits & Education

Public Sector

Retail & CPG

Travel & Logistics

Telecommunications

 

Why Nagarro

Nagarro consulting services


Our consulting approach

Process Discovery: Our focused workshops capture the key expectations and objectives.

Optimize and Modernize: Platform assessments help modernize existing processes and tools.

Innovate: We prepare innovative ideas to enhance customer experience.

Disrupt and Transform: We work on the transformation strategy to achieve the defined objective.

Nagarro_Caring culture


Our CARING
DNA

We are powered by caring. CARING – being empathetic, respectful, and non-judgmental - is our core value.
At the same time, it's an acronym for six other core values - Client-centric, Agile, Responsible, Intelligent, Non-hierarchical, and Global - that are part of our org DNA and reflect our unique culture.  
Our caring culture allows us to explore ideas with creativity and experimentation, leading to extraordinary results. Our agile and global mindset helps us quickly modify and adapt to different projects and challenges.

Nagarro IT experts and service providers


Our domain and process expertise

Nagarro is a global digital engineering leader with a full-service offering, including digital product engineering, digital commerce, customer experience, AI and ML-based solutions, cloud, immersive technologies, IoT solutions, and consulting on next-generation ERP.
We help our clients become innovative, digital-first companies through our entrepreneurial and agile mindset, and we deliver on our promise of thinking breakthroughs.
Get in touch

Redefine your CX with Nagarro & Zendesk